Guest Service Manager Lancemore Mansion Hotel Werribee Park

3 days ago

Werribee, Victoria, Australia Lancemore Hotel Group Full time $90,000 - $120,000 per year
  • Be part of our fun, guest service focused team
  • Attractive salary + benefits
  • Easy to get to location and close to public transport

We are currently on the hunt for an experienced and passionate Guest Service Manager to join our front office team.

Lancemore Mansion Hotel Werribee Park
Situated on a grand 19th Century estate amongst 10 stunning acres of formal English gardens, Lancemore Mansion Hotel is an entire world apart. A truly spiritual experience, from the moment you sight the spectacular grounds you'll feel in awe of Mansion's rich history, grand architecture and unparalleled elegance.

Relax with a treatment at our award-winning spa, enjoy a picnic in our magnificent formal gardens and experience delicious farm-to-table dining at Joseph's restaurant.

The perfect place to relax and reconnect, Werribee Park is home to the Historic Chirnside Mansion, Victoria State Rose Garden, Werribee Open Range Zoo and a natural riverine where you can find native wildlife and plants

About The Role

  • Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
  • Be an ambassador for the hotel, positively representing and promoting our boutique brand over the phone, by email and in person
  • Make recommendations on the hotel and local area
  • Respond to guest feedback, concerns or complaints from guests appropriately and follow up/report as required

About You

  • Success in a similar role and exposure to front office reception and reservations work
  • Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
  • An acute eye for detail and exceptional administrative skills and able to pick up systems
  • Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
  • Commitment with flexibility to work mornings, evenings, overnights, weekends and public holidays for 6 months minimum
  • Positive mindset and a can do attitude

About Us
Founded in 1986,
The Lancemore Group
is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.

  • Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.
  • We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
  • You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
  • We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities.

If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

Apply now
Follow us on Linked in

  • Guest Service Manager

    2 weeks ago

    Werribee, Victoria, Australia Lancemore Mansion Hotel Werribee Park Full time $60,000 - $80,000 per year

    Be part of our fun, guest service focused teamAttractive salary + benefitsEasy to get to location and close to public transportLancemore Mansion Hotel Werribee Park is currently on the hunt for an experienced and passionate Guest Service Manager to join our front office team in a casual capacity.Lancemore Mansion Hotel Werribee ParkSituated on a grand 19th...

  • Restaurant Manager Lancemore Mansion Hotel Werribee Park

    1 day ago

    Werribee, Victoria, Australia Lancemore Hotel Group Full time $90,000 - $120,000 per year

    Create your legacy at one of Victoria's most iconic destinations.Set amongst ten acres of breathtaking English gardens and the grandeur of a 19th century estate, Joseph's Restaurant at Lancemore Mansion Hotel Werribee Park is a destination in its own right — and now, we're searching for a passionate, drivenRestaurant Managerto take the helm and lead the...

  • Guest Service Manager

    2 weeks ago

    Werribee, Victoria, Australia Lancemore Hotel Group Full time $104,000 - $130,878 per year

    Be part of our fun, guest service focused teamAttractive salary + benefitsEasy to get to location and close to public transportLancemore Mansion Hotel Werribee Park is currently on the hunt for an experienced and passionate Guest Service Manager to join our front office team in a casual capacity.Lancemore Mansion Hotel Werribee ParkSituated on a grand 19th...

  • General Manager Lancemore Mansion Hotel Werribee Park

    2 weeks ago

    Werribee, Victoria, Australia Lancemore Hotel Group Full time $90,000 - $120,000 per year

    General Manager – Mansion Hotel & Spa, Werribee ParkFull service luxury. High stakes. Huge potential.The Mansion Hotel & Spais an icon with grand architecture, lush gardens, and rich heritage. But we are not looking for someone to simply preserve it. We need a General Manager who can move the needle, drive commercial growth, and set a new benchmark in...

  • Restaurant Manager

    2 weeks ago

    Werribee, Victoria, Australia Lancemore Mansion Hotel Werribee Park Full time $60,000 - $80,000 per year

    Create your legacy at one of Victoria's most iconic destinations.Set amongst ten acres of breathtaking English gardens and the grandeur of a 19th century estate, Joseph's Restaurant at Lancemore Mansion Hotel Werribee Park is a destination in its own right — and now, we're searching for a passionate, driven Restaurant Manager to take the helm and lead the...

  • Wedding and Events Sales Manager Lancemore Mansion Hotel

    3 days ago

    Werribee, Victoria, Australia Lancemore Hotel Group Full time $90,000 - $120,000 per year

    Join Australia's most awarded luxury boutique hotel operator, report to the Director of SalesLead wedding & event sales for this iconic property with an outstanding reputationLead the coordination team to deliver seamless and unforgettable weddings & eventsThe Lancemore Group is recruiting for the position ofWeddings & Events Sales Managerbased at the iconic...

  • Expressions of Interest

    2 weeks ago

    Werribee, Victoria, Australia Lancemore Mansion Hotel Werribee Park Full time $40,000 - $80,000 per year

    Join Our Talent Pool at Mansion Hotel Werribee Park Are you looking for an exciting career opportunity in the hospitality industry? Mansion Hotel is always on the lookout for dedicated and passionate individuals to join our team. We invite you to express your interest for future opportunities in the following areas: Housekeeping Ensure our guests enjoy a...

  • Housekeeping Attendant

    2 weeks ago

    Werribee, Victoria, Australia Lancemore Group Full time $40,000 - $60,000 per year

    BENEFITS:Casual (ongoing hours from 6 hours and more available) Award Rates Flexible hours and training provided for anyone new to HSKP Stunning Hotel and tranquil surroundings Free car parking Lancemore Mansion Hotel is actively hiring new housekeeping team members to support a friendly, professional and supportive team. ABOUT THE ROLE:Cleaning public...

  • Wedding and Events Co-Ordinator Mansion Hotel

    2 weeks ago

    Werribee, Victoria, Australia Lancemore Hotel Group Full time $60,000 - $80,000 per year

    Join Australia's most awarded luxury boutique hotel operatorShape your career with a growing organisation and help shape the companyHelp lead a dynamic, progressive culture where you can be your bestThe Lancemore Group is recruiting for the position of Weddings & Events Coordinator based at the Werribee Mansion Hotel & Spa in Melbourne.About The RoleThis is...

  • Food and Beverage Attendant

    2 weeks ago

    Werribee, Victoria, Australia Lancemore Hotel Group Full time $104,000 - $130,878 per year

    Be part of our fun, guest service focused teamNew Food and Beverage Boutique eventsIdeal for candidates looking to work in beautiful surroundsPerfect for those with charisma and a can do attitudeWe are preparing for the very exciting season at the Lancemore Mansion Hotel Werribee Park and are looking for guest-focused individuals with various levels of food...