Guest Service Manager Lancemore Mansion Hotel Werribee Park

1 week ago

Werribee, Victoria, Australia Lancemore Hotel Group Full time $90,000 - $120,000 per year
  • Be part of our fun, guest service focused team
  • Attractive salary + benefits
  • Easy to get to location and close to public transport

We are currently on the hunt for an experienced and passionate Guest Service Manager to join our front office team.

Lancemore Mansion Hotel Werribee Park
Situated on a grand 19th Century estate amongst 10 stunning acres of formal English gardens, Lancemore Mansion Hotel is an entire world apart. A truly spiritual experience, from the moment you sight the spectacular grounds you'll feel in awe of Mansion's rich history, grand architecture and unparalleled elegance.

Relax with a treatment at our award-winning spa, enjoy a picnic in our magnificent formal gardens and experience delicious farm-to-table dining at Joseph's restaurant.

The perfect place to relax and reconnect, Werribee Park is home to the Historic Chirnside Mansion, Victoria State Rose Garden, Werribee Open Range Zoo and a natural riverine where you can find native wildlife and plants

About The Role

  • Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
  • Be an ambassador for the hotel, positively representing and promoting our boutique brand over the phone, by email and in person
  • Make recommendations on the hotel and local area
  • Respond to guest feedback, concerns or complaints from guests appropriately and follow up/report as required

About You

  • Success in a similar role and exposure to front office reception and reservations work
  • Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
  • An acute eye for detail and exceptional administrative skills and able to pick up systems
  • Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
  • Commitment with flexibility to work mornings, evenings, overnights, weekends and public holidays for 6 months minimum
  • Positive mindset and a can do attitude

About Us
Founded in 1986,
The Lancemore Group
is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.

  • Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.
  • We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
  • You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
  • We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities.

If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

Apply now
Follow us on Linked in

  • Restaurant Manager Lancemore Mansion Hotel Werribee Park

    7 days ago

    Werribee, Victoria, Australia Lancemore Hotel Group Full time $90,000 - $120,000 per year

    Create your legacy at one of Victoria's most iconic destinations.Set amongst ten acres of breathtaking English gardens and the grandeur of a 19th century estate, Joseph's Restaurant at Lancemore Mansion Hotel Werribee Park is a destination in its own right — and now, we're searching for a passionate, drivenRestaurant Managerto take the helm and lead the...

  • Wedding and Events Sales Manager Lancemore Mansion Hotel

    1 week ago

    Werribee, Victoria, Australia Lancemore Hotel Group Full time $90,000 - $120,000 per year

    Join Australia's most awarded luxury boutique hotel operator, report to the Director of SalesLead wedding & event sales for this iconic property with an outstanding reputationLead the coordination team to deliver seamless and unforgettable weddings & eventsThe Lancemore Group is recruiting for the position ofWeddings & Events Sales Managerbased at the iconic...

  • Wedding and Events Co-Ordinator

    5 days ago

    Werribee, Victoria, Australia Lancemore Mansion Hotel Werribee Park Full time $60,000 - $80,000 per year

    Join Australia's most awarded luxury boutique hotel operatorShape your career with a growing organisation and help shape the companyHelp lead a dynamic, progressive culture where you can be your bestThe Lancemore Group is recruiting for the position of Weddings & Events Coordinator based at the Werribee Mansion Hotel & Spa in Melbourne.About the role:This is...

  • Spa Therapist Lancemore Mansion Hotel Werribee Park

    1 day ago

    Werribee, Victoria, Australia Lancemore Hotel Group Full time $60,000 - $80,000 per year

    Experienced Massage & Beauty Therapists - Join OurPremiumLuxury Day Spa TeamWe're Hiring: Experienced Spa Therapists (Massage & Beauty)Are you a skilled and passionate therapist looking for your next opportunity in a luxury spa setting?Our serene day spa in Melbourne's outer west is growing, and we're seeking experienced massage and beauty professionals to...

  • Wedding and Events Co-Ordinator

    5 days ago

    Werribee, Victoria, Australia Lancemore Hotel Group Full time $60,000 - $80,000 per year

    Join Australia's most awarded luxury boutique hotel operatorShape your career with a growing organisation and help shape the companyHelp lead a dynamic, progressive culture where you can be your bestThe Lancemore Group is recruiting for the position of Weddings & Events Coordinator based at the Lancemore Mansion Hotel Werribee Park.About The RoleThis is an...

  • Bar & Bistro Staff

    2 weeks ago

    Werribee, Victoria, Australia The Park Wyndham pty ltd, TA The Park Werribee Full time $45,000 - $60,000 per year

    About the role We are seeking an enthusiastic and customer-oriented Bar & Bistro Staffer to join our team at The Park Werribee in Werribee, VIC. As a casual Bar & Bistro Staff member, you will be responsible for providing exceptional hospitality , customer service and contributing to the overall operations of our bar and bistro.What you'll be doingGreeting...

  • Guest Service Agent

    1 week ago

    Werribee, Victoria, Australia Quest Werribee Full time $45,000 - $60,000 per year

    About the businessQuest Serviced Apartments is the largest and fastest growing serviced apartment operator in Australasia with a network of 160 franchised properties across Australia, New Zealand and Fiji.  For nearly 25 years Quest have provided convenient locations, reliable standards and flexible living conditions for the extended stay corporate...

  • Duty Manager

    1 week ago

    Werribee, Victoria, Australia Holiday Inn Full time $60,000 - $80,000 per year

    About usHoliday Inn Werribee is situated in the heart of the Werribee city centre, being the talk of the town for Werribee and surrounds. The hotel occupies the top four floors of the mixed use 12 storey premises and boasts sweeping views right across to the You Yangs and Wyndham Harbour. The hotel offers 150 stylishly appointed guest rooms and suites, gym,...

  • Dealership Receptionist and Administration Support

    1 week ago

    Werribee, Victoria, Australia Werribee Mahindra Full time $45,000 - $60,000 per year

    Werribee Mahindra is looking for a friendly and organised Receptionist to become our valued customers' first point of contact. This vital role will support our Sales, Service, and Parts departments, ensuring an exceptional experience for all who visit or contact our dealership.About the Role: The primary focus of this role also includes reception, and...

  • Public Area Attendant and Houseperson-Housekeeping

    3 days ago

    Werribee, Victoria, Australia Holiday Inn Full time $45,000 - $65,000 per year

    About usHoliday Inn Werribee is situated in the heart of the Werribee city centre, being the talk of the town for Werribee and surrounds. The hotel occupies the top four floors of the mixed use 12 storey premises and boasts sweeping views right across to the You Yangs and Wyndham Harbour. The hotel offers 150 stylishly appointed guest rooms and suites, gym,...