Scheduling Officer

Are you motivated, organised, have a sense of fun, and keen to immerse yourself in our rosters to ensure our staff are matched to meet the needs of our customers?

Suncare Community Services is committed to "Making People's Lives Better". We do this through providing innovative personal solutions that support people to live their life, their way. We are a Queensland based not-for-profit community services organisation and as a values-based organisation we want our staff to reflect the values that we live by:

Innovative | Inclusive | Agile | Respectful | Authentic | Collaborative | Empathetic

Our customers are at the heart of everything we do and the experience they enjoy is critical to the success of our organisation. Every day, Suncare employees are making a difference to real people and making people's lives better.

Suncare Scheduling Officer – what's involved in the role?

You will provide rosters to employees and volunteers, ensuring timely communication of any changes to schedules to our customers and employees, ensuring that all customer visits are replaced.

This opportunity is offered as a 3 month contract, working full time (76 hrs per fortnight - Monday to Friday 8.30am – 4.36pm).

Your key responsibilities

• Work collaboratively with internal and external stakeholders to ensure individuals receive the correct service as per their service agreement and goal and support plan.

• Monitor, review, and verify services provided to each customer on a regular basis, determining quality and effectiveness of services provided.

• Maintain detailed, accurate, and current information on staff skills, scheduling and availability.

• Exceed customer expectations at every enquiry.

About you

The successful candidate will have previous scheduling experience as well as excellent interpersonal and communication skills.

You have:

• Diploma in Business Administration, Community Development, or related field.

• High level knowledge and/or experience of scheduling within a medium to large human services organisation, with demonstrated understanding of scheduling principles.

• High level customer service skills and telephone manner.

• Excellent time management skills and the ability to manage and prioritise multiple tasks while meeting deadlines.

• Ability to maintain confidentiality.

You will demonstrate:

• Excellent computer literacy in Microsoft Office, have proven experience with database management and have the ability to adapt to changing systems.

• Previous experience in Alayacare will be highly regarded.

• Maturity, responsiveness, the ability to prioritise workloads and meet deadlines and be a flexible team player.

• Industry knowledge in government funding/programs and salary awards pertaining to aged care would be considered advantageous.

What we offer

At Suncare our people really are our greatest asset: We offer:

• Not for profit salary packaging benefits

• Flexible working options (including hybrid work from home and our Maroochydore office with onsite parking)

• A friendly, supportive team environment that values all voices

• Fitness Passport and health and wellbeing programs

• Employee Assistance Program

• Advanced technology to support you in your role

• Comprehensive induction plus ongoing training and development

• To be part of a supportive team in a rewarding, growth industry

Apply Now

Ready to join our growing team of over 750 staff and 175 volunteers? Please apply by including your resume and a cover letter outlining why you would be a great fit for this role.

As part of the recruitment process, you may be requested to undertake background checks such as a Nationally Coordinated Criminal History Check (NCCHC), pre-employment medical, demerit point/driving history and reference checks.

We collect, use, disclose, store, secure, manage and dispose of your personal information in accordance with the Australian Privacy Principles and our Privacy Policy. To see a copy of the privacy policy or to learn more about Suncare please visit our website

Applicants may be requested to disclose any pre-existing illness or injury with may impact on their ability to perform the advertise role. Details are available in section 571 of the Workers Compensation and Rehabilitation Act 2003.

Suncare is an equal opportunity employer