Office-Based Support Worker

2 days ago

Maroochydore, Queensland, Australia beBeeCarePartner Full time $60,000 - $80,000
Care Partner - Backfill Role

We are seeking an experienced Care Partner to join our team in an office-based role. This position involves providing essential support by backfilling Care Partners across our footprint when they are on leave, ensuring continuity of service and high standards of care for our customers.

The successful candidate will work within a supportive administrative office environment, applying their knowledge and experience in home care to keep things running smoothly across the region. Non-clinical backgrounds are welcome, though experience in the aged care, disability or community care sector is essential/preferred.

About this Role

This is a dynamic opportunity for someone who wants to contribute to keeping services running smoothly across the Sunshine Coast. As a Care Partner in this role, you will be working with a variety of stakeholders, including customers, families, staff and external providers.

Main Responsibilities

  • Provide backfill support to Care Partner colleagues across the Sunshine Coast footprint when they are on leave
  • Undertake administrative duties including data entry, managing participant enquiries, processing invoices, and ensuring compliance requirements are met
  • Assist with scheduling, service planning, confirmations, and short-notice changes
  • Communicate effectively with customers, families, staff and external providers to ensure continuity of services
  • Monitor and maintain documentation, ensuring all evidence requirements are recorded in line with compliance standards

Requirements

  • Strong administration and organisational skills
  • Advanced computer skills (CRM systems)
  • Ability to multi-task and work in a fast-paced environment
  • Excellent communication and customer service skills
  • High attention to detail and accuracy
  • Ability to prioritise tasks and problem solve effectively
  • Current First Aid & CPR Certificate
  • Current and satisfactory Criminal Record Check
  • Current and satisfactory NDIS Screening Card and Working With Children Check
  • Current Australian Driver's Licence

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