Administration Officer

4 days ago

South Brisbane, Queensland, Australia Mater Full time $60,000 - $80,000 per year
About the roleWhat you'll be doing
  • Provide exceptional customer service to patient and clients
  • Book, reschedule, and cancel outpatient appointments in accordance with hospital guidelines and clinical timeframes.
  • Liaise effectively with clinical and administrative staff to ensure accurate scheduling.
  • Ensure referrals and waitlists are managed appropriately in accordance with relevant policies
  • Maintain a high level of discretion and confidentiality, complying with administration, and financial policy and procedures, and maintain accurate patient information in hospital systems such as IPM and Verdi
  • Identify and escalate booking conflicts, access issues, or capacity constraints to relevant Administration Coordinators or managers.
  • Support improvements in clinic utilisation and flow through proactive scheduling practices
  • Comply with privacy and confidentiality requirements and uphold professional standards in all communications.
  • Provide relief support to reception or call centre roles when required
  • Maintaining and meeting multiple KPI's on a daily basis
About you
  • Experienced in customer service and administration
  • Highly developed time management and organisational skills
  • Strong computer skills including competence in using Excel, and Patient Administration systems (or the ability to quickly learn new systems)
  • Excellent customer service and interpersonal communication skills
  • Ability to organise and prioritise work effectively within a busy, fast-paced, demanding environment
  • Availability for all shifts across a 5-day working week between 6am to 7:00pm
Why join us?
  • Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
  • Grow your career with access to industry-leading training and professional development through Mater Education
  • Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
  • Access a range of health and wellbeing services with a corporate discount on private health insurance
  • Exclusive discounts across dining, retail, travel, accommodation (just to name a few)
  • Stay active with unlimited access to discounted gyms via the Fitness Passport program
  • Convenient, discounted on-site parking
  • Enjoy great food with reduced prices at our campus cafés and coffee spots
  • Join Queensland's Largest and Most Innovative Not-for-Profit Healthcare Team.

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