Junior Account Executive

WE ARE EXPERIENTIAL JOURNEYS

Let's bring your next great travel story to life.

About Us

We are Australia's leading South Asian experiential travel business based in Heidelberg, Melbourne, working with travel agents, tour operators, and B2C clients. With over two decades of experience in the travel industry, we operate our own bases in Sri Lanka and India, along with our own distinctive accommodations. Experiential Journeys is renowned for its unparalleled commitment to quality in every destination we offer. Our passionate, multicultural, and diverse team excels in designing and managing extraordinary travel experiences.

Our Mission

Experiential Journeys is founded on the ethos of responsible tourism, meaningful encounters, immersive experiences, and unique accommodations filled with character. Our focus is on delivering curated, unforgettable travel experiences—transforming travelers into storytellers who will share their journeys for years to come.

About The Role

The Junior Account Executive will be responsible for marketing, selling and delivering exceptional customer service to customers and travel stakeholders within Australia and New Zealand. Their outstanding customer service skills will help to actively contribute to the achievement of the organisation's sales targets.

Joining the Experiential Journeys family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

This role is ideal for someone who is looking to start out a career in sales, has a passion for the Travel Industry and wants to be a part of this exciting growth phase.

Responsibilities

B2B Business Development

• Follow up with Australian and New Zealand tour operators/travel agents with the aim of securing firm business.
• Support in achieving sales targets for Sri Lanka, India, and the Maldives.
• Meet quarterly targets.
• A commitment to open communication with marketing offices, agents and direct clients, setting clear and definitive expectations, with an aim of same day to 24-hour turnaround.
• Partner with the Business Development Manager to deliver tailored travel solutions as required.

B2C Sales:

• Achieve sales targets by converting inquiries generated through the website and social media into confirmed bookings.
• Collaborating with team members to ensure a consistent customer service standard and approach.

Business Promotion & Development:

• Supporting the Business Development Manager to help grow the company's business promotion/development initiatives. This could include research on particular travel products, helping to organise a promotional event, calling agents, social media posts etc.

What we're looking for:

• 1+ years experience working in the Travel Industry.
• Demonstrated sales skills and knowledge of sales principals.
• Exceptional organisation and time management skills.
• Self-motivation, resilient and determined.
• Committed to the highest level of customer service.
• High degree of attention to detail.
• Excellent communications skills – both written & verbal
• A team player is a must with an enthusiastic approach to the job.
• Willingness to take on challenges.
• Experience with CRM systems such as
• Ready to work hard, love what you do, and to have fun

What's in it for you?

• Reward & Recognition:
  An exciting industry competitive Incentive Policy to reward your commitment and successes.
• Career Progression:
  As part of an established and growing travel business, the opportunities for career development are exciting and endless.
• Strong Culture:
  Here at Experiential Journeys, we don't just dangle the culture carrot – we live and breathe it every day. Our culture is rooted in ownership, trust, flexibility, and FUN
• Freedom and Flexibility:
  Be creative and pave the way for your own success and the organisations.

& much, much more…

Join us for a dynamic, growth-focused journey where your success is our top priority. If you're ready for an exciting career where your efforts are celebrated, we want you on our team

Apply now