Senior Correspondence

Sydney

Customer Service/Customer Service/People Performance & Technology

Full Time/Permanent

$112,968 per annum plus superannuation

Caring for our city, creating a future for all
Our people are passionate about their communities and connected to their teams. They're motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney 2030 – 2050 Continuing the Vision.

Be part of a purpose-led organisation with care at its core. You'll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions.

About The Role
The Senior Correspondence and Briefings Officer is a vital member of the Customer Service team at the City of Sydney, responsible for preparing accurate and timely responses to community inquiries on behalf of the Office of the Lord Mayor and the Office of the CEO. In this role, you will collaborate with various stakeholders to ensure that all written materials are of high quality, consistent, and relevant, contributing to our commitment to leading, governing, and serving the community while working towards the Sustainable Sydney vision.

You will play a crucial role in transforming complex information into clear, plain English responses that align with the City's Correspondence Style Guide. Your exceptional writing and editing skills, combined with your ability to manage competing priorities, will help deliver accurate information that meets the needs of our diverse community.

We're Looking For Someone With

• relevant tertiary qualifications in communications or a related field, or extensive practical experience as a writer, along with a high level of punctuation and grammar knowledge.
• strong experience in preparing and coordinating correspondence for senior leadership, ensuring timely and accurate responses to the community.
• excellent relationship-building skills to effectively liaise with internal and external stakeholders, developing a comprehensive understanding of key issues and initiatives affecting the City.
• exceptional writing and editing abilities, with a keen attention to detail and a commitment to delivering high-quality, plain English communications that are easily understood.

Download position description.

This role has the option of a rostered day off each month, known as a 19-day month.

The recommended applicant must complete a pre-employment health declaration and a criminal history check.

Applications must be submitted online
by 11:59pm, Tuesday 7th October.
For more information,
contact Ann Shumack, Correspondence Editor on
What We Can Offer You
You'll work with passionate, welcoming and supportive people who care for our communities and create a future for all.

Flexible working

• 3 days of care and cultural leave each year for health and wellbeing activities, cultural and religious days or events of significance
• Collaborative approach to flexible working
• City centre head office, with many public transport options.

Professional development

• Leadership and management development program
• Further education program providing reimbursement of course fees, and study and exam leave
• Opportunity to attend external courses and conferences
• Long service and employee recognition awards
• Employee assistance program offering free, confidential counselling

Supporting families

• 26 weeks paid parental leave and 6 weeks paid partner leave
• Paid and unpaid adoption and long-term fostering leave
• Paid superannuation for up to 52 weeks of parental leave
• Part-time and job-sharing options available
• Supportive return-to-work environment

Inclusive culture

• Recognised as an Inclusive Employer by the Diversity Council of Australia
• Active employee networks including City Women, City Pride, DiverseCity and Aboriginal and Torres Strait Islander network
• Recognised family inclusive workplace
• Veteran employment supporter

Find out why a career at the City of Sydney might be right for you.

How To Apply
We welcome candidates from all backgrounds in a workplace as diverse as our communities. We're passionate about gender balance, with an executive team two-thirds female and half of leadership roles held by women.

All applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, veterans and people of diverse sexualities and genders, are encouraged to join us.

We're a disability confident recruiter. If you identify as a person with disability and require support for your application or the recruitment process, contact us at  or

Select 'apply now' to submit your resume and selection criteria.