Technical Product Specialist

Bankstown, New South Wales

Description
Here at CBCity
The City of Canterbury Bankstown is one of the largest Councils in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents.

The role
CBCity is seeking
two experienced and collaborative Technical Product Specialists
to join our Information Communication and Technology (ICT) team. These permanent, full-time roles will work across a variety of business systems such as Property, EDRMS, SharePoint Online, and others, supporting Council's technology operations with deep technical insight and product knowledge.

While both roles share the same core responsibilities, each will have a slightly different focus area within the team. One centred on enterprise applications such as Pathway, ERP and CRM systems, and the other with a greater emphasis on platforms such as SharePoint Online, Power Apps, Power Automate, and web-based solutions.

As a key point of contact between users and systems, you will be responsible for providing expert-level product support, improving system performance, enhancing customer experience, and ensuring the alignment of technology solutions with Council's broader objectives.

Duties Will Include But Not Be Limited To

• Deliver advanced technical support across specialised business applications
• Design and deliver product roadmaps and improvement strategies
• Identify and implement process improvements through automation and system integrations
• Coordinate product lifecycle management, security, and release planning
• Collaborate with internal stakeholders to translate business needs into solutions
• Monitor service levels and system performance, reporting and resolving issues
• Conduct testing, documentation, and user support during upgrades and rollouts
• Liaise with vendors and external partners on system enhancements and fixes
• Lead or contribute to special ICT projects as required

For a full list of duties, click
HERE
to review the position description.

You will have

• Tertiary qualifications in ICT or a related discipline
• Demonstrated experience supporting at least two business systems (e.g., EDRMS, GIS, Property, ERP, CRM) or supporting and developing Web based systems and Microsoft 365 platforms such as SharePoint, Power Apps, Power Automate and related integration or automation solutions.
• Exposure to cloud and AI services, including Microsoft Azure and related AI tools
• Strong communication and stakeholder engagement skills
• Proven ability to manage technical issues under pressure and meet deadlines
• Experience in customer-focused ICT operations and system administration
• Ability to work collaboratively in a high-performing team environment
• Current Class C Driver's Licence

The salary for this opportunity starts at
$115, Grade I, Step 1)
plus
12% super.
Click
HERE
to access salary information for all steps within the designated Grade.

What's On Offer

• Two permanent full-time roles with opportunities to grow
• Collaborate on high-impact, tech-driven initiatives
• Flexible work options and a supportive ICT team
• Ongoing training, development, and internal mobility
• Local Government benefits and access to wellbeing programs

For more information, please contact
Rodrigo Irigoitia – Team Leader Technical Support
at

You Will Need To Submit Your Application Via The 'Apply' Button Below And Create a Login Using Your Email Address And Upload a

• Resume; and
• Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role.

Applications close 14 November 2025
CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.

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