Education Operations Officer

Company description:

At Bendigo Kangan Institute we change lives through the power of education and skills.

BKI brings together Bendigo TAFE, Kangan Institute, VETASSESS and eWorks, to connect people and industries with the transformative power of education and careers.

We deliver future-ready skills, training, and assessment solutions, as well as lifelong learning opportunities. Our vision is to become Australia's leading skills provider.

If you are passionate about joining an agile and forward-thinking organisation that fosters innovation or thrive on being part of an inclusive and united team that puts the customer first, please read on.

Job description:

Location:Bendigo city campus

Role Type:Full Time Ongoing

Remuneration: $ 86,224.32 inclusive of 12% super

About The Role:

As an Education Operations Officer, you will be a primary point of contact for students and educators, significantly enhancing the student experience. This service focused role demands excellent communication, collaboration and problem-solving skills, with a keen eye for detail. You will support student enrolment processes and assist education delivery centres by ensuring a seamless student journey throughout their course, responding to related enquiries.

You will work closely with internal teams, such as Enquiries and Admissions, Education Delivery Centres, and Student Records, to provide a smooth experience for students. This on-site role requires you to deliver multi-channel assistance and on occasion, across various campus locations.

About You:

We are looking for a highly organised and customer-focused individual who thrives in a fast-paced environment and enjoys working closely with data, systems and internal teams.

You will bring:

• Exceptional customer service skills in operational environments with experience in student information management, CRM and telephony systems
• Demonstrated experience in maintaining confidential student/customer records and associated correspondence
• Experience in an educational environment (desirable)
• Excellent administrative and organisational abilities to manage multiple tasks flexibly and efficiently
• A proactive approach to problem-solving
• Strong written and verbal communication skills with the ability to interact confidently with students and staff
• A keen eye for accuracy and attention to detail in data management and documentation

We can offer you:

• Fitness Passport Program with exclusive access for you and your family to 230+ locations Australia wide
• Counselling support (EAP) and Health & Wellbeing initiatives throughout the year
• Meaningful work that drives positive social impact
• The opportunity to build a career in a world leading vocational education and training sector, with diverse and emerging career opportunities across Australia

Essential paperwork:**** compliance documents including Working with Children Clearance (WWCC), current police check, certified right to work documentation

Ready to Take the Next Step?

If you're passionate about student support and have strong customer service and administrative skills, we'd love to hear from you Click 'Apply Now' to submit your application.

If you have any accessibility requirements to participate in the recruitment process, or are experiencing technical difficulties applying for this job please contact 

Only applications from candidates with valid working rights will be considered. We are a child safe and equal opportunity employer and therefore the successful candidate will be required to hold a current Working with Children check clearance.

Bendigo Kangan Institute acknowledges that their campuses are located on the ancestral lands of the Djaara people of Dja Dja Wurrung, Wurundjeri Peoples of the Kulin Nations, Yorta Yorta Nations and the Gunaikurnai people. The Institute respects their Elders past present and emerging and cultural heritage, and we recognize their continuing connection to land, waters, and culture.

Applications close: 12 September 2025

Applications will be assessed continuously - interviews may commence prior to advertised closing date.

NOTE: Bendigo Kangan Institute reserves the right to withdraw this advertised position at any stage.