Disability Services Manager

6 days ago

Newcastle, New South Wales, Australia Nextt Full time $90,000 - $120,000 per year

Nextt has an exciting opportunity for an experienced leader in Disability to join our Client Experience team here in Newcastle. This is a rewarding opportunity to manage a portfolio clients. Our Office is based in Toronto, with regular travel across Newcastle.

The Disability Services Manager, also known as the Client Experience Manager at Nextt, focusses on leading and developing a team of high-performing support workers and Client Experience Leads whilst providing an excellent end-to-end client experience.

Nextt
We are passionate about delivering person-centered care. As a leading NDIS provider throughout QLD, NSW, VIC, and SA, we believe everyone deserves to get more out of life and are passionate about understanding our customers and supporting them to achieve their goals. We act with integrity, aim to provide the best service, listen to maximize outcomes, and always strive to continuously improve.

One of the many benefits to working at Nextt is the level of internal support available, with specialists in areas such as behavioural and clinical quality, workforce planning and scheduling. You'll have the capacity and flexibility to provide support to your team, participants and circles of support.

About You
The Manager ensures that Nextt Support Workers work closely with clients to help them get the most out of life. They understand the value of having a Support Worker team around the client and coach and support the team to meet the needs, wants, and aspirations of clients.

With This In Mind, We Ask That You

  • Are a competent leader with exceptional people management skills, a service-oriented mindset, and a results-driven approach to solving problems.
  • Have a track record of achieving success for clients.
  • Can collaborate effectively with others.
  • Possess experience in the disability sector, especially with complex mental health diagnosis.
  • Are skilled at navigating various systems and proficient in adhering to established protocols.

What will we offer you?

  • Working in this position can be very fulfilling, as you'll see firsthand the positive impact you have on people's lives every day.
  • You'll also have access to a range of training programs, networking opportunities, and upskilling initiatives that can help you grow in your career and develop your skills.
  • Our team is known for being supportive and positive, and you'll have the option to work in a hybrid format that offers flexibility. And of course, we offer competitive compensation.

Hopefully, you have an idea of what we are seeking in our next Client Experience Manager by now. If this sounds like you, please apply with your resume and a cover letter outlining how your skills, experience, knowledge, and values are a great match.

If you are interested in a confidential chat or want to hear more about the role please reach out to our Corporate Recruitment Partner - Christina Katopodis @

Workplace diversity is highly valued at The Nextt Group, and we recognize a diverse workforce is beneficial for our employees and our clients. Here at The Nextt Group, we actively encourage and welcome candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTQIA+ community, and First Nations and Torres Strait Islander candidates.

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