Service Operations Manager

7 days ago

Albury New South Wales, Australia Intereach Full time $110,000 - $150,000 per year

The Service Operations Manager is responsible for leading and developing the aged care workforce and rostering team to ensure effective scheduling, compliance with the SCHADS Award, and delivery of high-quality services that meet client needs.

The role provides oversight of rostering logistics, workforce utilisation and workforce capability uplift. It also provides leadership of the Volunteer & SSD Coordinator and the funded Aged Care Volunteer Visitors Scheme (ACVVS) and Sector Support Development grant (SSD), ensuring program outputs are met and volunteer and sector engagement is strong.

In this rewarding role you will:

  • Lead, support and develop a multidisciplinary team to deliver high-quality services
  • Oversee rostering coordination to ensure efficient allocation of workers, balancing participant needs, contractual obligations, staff preferences and availability.
  • Maintain a strong understanding of SCHADS Award and aged care regulatory requirements, ensuring compliance across workforce practices.

Find out more by checking out the Role Profile which is available to download on the Careers page of the Intereach website.

This is a permanent full-time role based out of any of our offices.

This position has been classified under the Social, Community, Home Care and Disability Services Award as Level 6 with a starting annual salary of $110,102 + Superannuation + Salary Packaging.

What we're looking for

  • ​
    Leadership experience in workforce, rostering or service delivery roles within aged care, community services or related sector.
  • Knowledge of the Social Community Home Care and Disability (SCHCADS) Award and proven ability to apply it to workforce management and rostering.
  • Experience in logistics, rostering systems or workforce planning to balance operational efficiency with staff and participant needs.
  • ​Ability to lead, develop and motivate staff and volunteers to achieve high performance.

And more Find out the selection criteria by checking out the Role Profile which is available to download on the Careers page of the Intereach website.

Employee Benefits

Intereach prides itself on supporting our staff, employee benefits include:

  • Great perks Increase your take home pay through Salary Packaging, join our Fitness Passport, access Flare, access our Employee Assistance Program (EAP), paid parental and study leave, participate in our Workplace Giving Program
  • Flexibility to support work life-balance
  • Diversity and inclusion. Come to work as you are
  • Growth and development – take advantage of various learning opportunities
  • A role with purpose
  • A friendly and supportive team

Ready to apply?

Click 'Apply Now'. Applications close: Friday 10 October 2025 at 10:00am.

To be considered for this role you must upload a resume and cover letter highlighting your skills, expertise and suitability for the role.

We can offer alternative ways of applying for anyone who may not be able to apply online.

If you are successful in gaining an interview you will be contacted by phone. If you are not successful in gaining an interview, you will be notified via email.

Resumes and applications will be retained on file for a period of 12 months and may be referred to during this time.

For more information

For further information related specifically to the role please contact:

  • Our Talent Acquisition Team on or for general enquiries.
  • Alyse Connolly on for any role specific enquiries.

We value diversity and welcome applicants from all walks of life, ages, backgrounds and cultures.

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