Customer Service Representative

1 week ago

Perth, Western Australia Switch Cars Full time $104,000 - $130,878 per year

About the role

We are looking for a dedicated and customer-focused Customer Service Representative to join our team at SwitchCars in Welshpool, WA. In this full-time role, you will be the first point of contact for our valued customers, providing exceptional service and support to enhance their experience with our company.

What you'll be doing

  • Respond to customer inquiries via phone, email, and chat in a prompt and professional manner
  • Troubleshoot customer issues, identify solutions, and provide accurate and timely resolutions
  • Process customer orders, returns, and transactions with attention to detail
  • Maintain a strong understanding of our products, services, and policies to effectively address customer needs
  • Contribute to the continuous improvement of our customer service processes and procedures

What we're looking for

  • Proven customer service experience, preferably in a customer-facing role
  • Excellent communication and interpersonal skills, with the ability to build rapport and provide exceptional service
  • Strong problem-solving and decision-making abilities to handle a variety of customer inquiries
  • Proficient in using computer systems and software applications
  • A genuine passion for delivering outstanding customer experiences
  • Strong desire to learn and grow

What we offer

At SwitchCars, we are committed to providing our employees with a rewarding and fulfilling work environment. Our comprehensive benefits package includes:

  • Competitive salary and annual reviews
  • Opportunities for career development and advancement
  • Flexible work arrangements and work-life balance support
  • A collaborative and inclusive company culture

About us

SwitchCars is a growing provider of car subscription services in Australia. With a strong focus on customer satisfaction, we strive to deliver exceptional experiences to our clients. Join our team and be a part of our exciting journey as we continue to grow and innovate in the industry.

Apply now to become our next Customer Service Representative and take the first step towards a rewarding career, full of growth opportunities with SwitchCars.

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