Senior Support Analyst

*Why Join Evotix?
At
Evotix*
, we're transforming the way businesses approach health, safety, and wellbeing. Our team thrives on bold ideas, celebrates diversity, and embraces the power of collaboration.

Here's Why You'll Love Working With Us

• Competitive Compensation: Enjoy a competitive base salary and company-based performance bonus.
• Your Birthday Off: We believe birthdays are special Celebrate your day relaxing, spending time with loved ones, or doing whatever makes your day extraordinary. It's our way of saying, "Happy Birthday"
• Support for You: Quarterly wellness days and access to our Employee Assistance Program, including mental health, legal, and financial guidance.
• Growth Opportunities: Educational benefits to help you keep learning and growing.
• Team Culture: Regular team events, an inclusive environment, and a shared commitment to making an impact.

*Ready to Make a Difference?*
If you're a bold, results-driven leader who thrives on challenges, loves scaling success, and is passionate about making a difference—we want to hear from you

Thank you for your interest. Please note, we are not seeking support from external recruitment agencies at this time. Direct applications from candidates are warmly welcomed.
Overview
*Deliver exceptional technical support, optimize system performance, and drive operational excellence*
Are you a skilled technical professional passionate about solving complex issues and ensuring seamless system performance?

At Evotix, we pride ourselves on providing top-notch support across our hosted and client-hosted environments. As a Senior Support Analyst, you'll deploy, maintain, and monitor high-load web applications while troubleshooting critical issues using tools like Linux, Windows, MS SQL Server, and AWS/AWX. Collaborating with Helpdesk, Developers, and Business Analysts, you'll turn technical challenges into streamlined solutions.

If you thrive in a fast-paced environment and are ready to make a real impact, we want to hear from you

What You'll Do
Technical

• Provide technical support for the software package(s) the company developed and its supporting technologies in our hosted and client-hosted environments.
• Deploying, maintaining, improving and monitoring high-load web applications
• Utilizing problem-solving skills and experience in analysis across a range of technologies such as Linux, Tomcat, Apache, Windows, MS SQL Server and Cloud tools AWS/AWX
• Help manage and respond to monitoring systems to ensure the systems meet performance and availability as per SLA expectations.
• Responsive application troubleshooting using log analysis, SQL Server analysis and other relevant tools on Linux, Windows and the application suite.
• Problem-solving complex issues through collaboration and effective research.

General

• Assist in maintaining technical documentation, FAQs and knowledge bases.
• Work within defined standards and procedures to maintain the security and integrity of data and systems.
• Assist in the training of other team members as appropriate.
• Working closely with Helpdesk, Developers, Business Analysts and clients to resolve complex application issues
• Providing a high level of communication and participating in client support directly
• Work independently on assigned tasks and prioritize effectively
• Effectively manage and reasonably set internal and external client expectations.
• Being effective, responsive, responsible, accountable and methodical in a live production environment.

What You Bring

• 2-5 years of knowledge and experience in the technical skills specified above OR Professional IT-related qualifications.
• Dynamic & highly motivated individual capable of high participation in a skilled technical team in a high-growth, rapidly scaling business and systems environment.
• Able to maintain close working relationships with various internal teams, external providers and contractors, as well as business representatives.
• Basic understanding of scripting and/or object-oriented programming
• Relational databases concepts and skills.
• Understanding of SQL language and knowledge of Microsoft SQL.
• Intermediate Windows and Linux operating system concepts & skills.
• Understanding of key system administration concepts & tasks.
• Strong self-learning skills and a motivation to continually expand skills and knowledge.
• Basic knowledge of HTML and JavaScript
• Basic knowledge of TCP/IP and general networking concepts and skills.
• Basic knowledge of how web-based applications are built and knowledge of usual network interactions and dependencies.