Client Care Representative

5 days ago

New Lambton, New South Wales, Australia Sonova AG Full time


Love interacting with people and providing 5-star customer service?

Want to make a difference in people's lives?

Looking for a role with purpose and potential?

We have an exciting opportunity for a dedicated and hands-on customer service/admin professional at our hearing clinic in New Lambton, NSW.

You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role. Full training and ongoing support provided.

This is a permanent full time postion with a fixed roster between Monday to Friday from 8:30am to 4:30pm. We're seeking someone who is eager to grow with us and build a long-term career. 

Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We exist to make a positive difference in our clients lives through better hearing. 

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team

What will you be doing?

  • Welcoming our clients and managing their experience for optimal outcomes
  • Scheduling and confirming appointments for our clients
  • Providing administrative support to our Clinicians (Audiologists/Audiometrists)
  • Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
  • Managing the clinic phone line and shared email inbox 
  • Billing our clients correctly and taking a range of payments 
  • Learning and competently using a range of software and applications

What do you need to be successful in this role?

  • Prior experience in face to face customer service and/or administration role
  • A passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation and lots of energy
  • Excellent organisational and time management skills
  • Ability to work autonomously and effectively within a team
  • Focus on results and the best possible outcomes for both our clinic and our clients
  • Intermediate computer skills
  • An interest in learning about features and basic repair/maintenance of hearing aids

What's in it for you?

  • Competitive remuneration package including base salary plus monthly performance bonuses
  • Salary packaging options
  • Uniform Allowance
  • Paid Parental Leave
  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub 
  • Generous employee discounts on Sonova Products for yourself and your family
  • Online Wellbeing Centre & Employee Assistance Program (EAP)
  • Access to the LinkedIn Learning Platform
  • Opportunity to grow and develop in your role and beyond
  • A values driven and people-centered culture
  • Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
  • A genuinely rewarding role with purpose and meaning

Sounds interesting?

If you feel that this opportunity is right for you, we would love to hear from you



  • Client Care Representative

    4 days ago

    New Lambton, New South Wales, Australia Connect Hearing Full time

    Love interacting with people and providing 5-star customer service?Want to make a difference in people's lives?Looking for a role with purpose and potential?We have an exciting opportunity for a dedicated and hands-on customer service/admin professional at our hearing clinic in New Lambton, NSW.You will play an important role within our business providing...

  • Service Manager

    3 days ago

    New Lambton, New South Wales, Australia Hunter New England Health Full time $120,000 - $180,000 per year

    Employment Type: Temporary Part Time until June 2026Position Classification: Health Manager Level 4Remuneration: $141, , % Super + Salary PackagingHours Per Week: 20Requisition ID: REQ602602Location: John Hunter HospitalApplications close: Wednesday the 8th of October Shape the future of Outpatient Services at John Hunter HospitalTake on a pivotal...

  • Service Manager

    3 days ago

    New Lambton, New South Wales, Australia Hunter New England Local Health District Full time $141,000 per year

    Employment Type:Temporary Part Time until June 2026Position Classification:Health Manager Level 4Remuneration:$ 141, , % Super + Salary PackagingHours Per Week:20Requisition ID:REQ602602Location:John Hunter HospitalApplications close:Wednesday the 8th of OctoberShape the future of Outpatient Services at John Hunter HospitalTake on a pivotal leadership role...

  • Administration Officer

    5 days ago

    New Lambton, New South Wales, Australia Hunter New England Local Health District Full time $68,000 - $70,000 per year

    Precision, compassion, and professionalism — bring it all to the front line of patient careEmployment Type: Various Positions AvailablePosition Classification: Administration Officer Level 3Remuneration: $68, $70, % Super + Salary PackagingHours Per Week: VariousRequisition ID: REQ600969Closing Date: Thursday 4th SeptemberLocation: John Hunter Hospital |...

  • Administration Officer

    5 days ago

    New Lambton, New South Wales, Australia Hunter New England Health Full time $80,000 - $90,000 per year

    Precision, compassion, and professionalism — bring it all to the front line of patient careEmployment Type: Various Positions AvailablePosition Classification: Administration Officer Level 3Remuneration: $68, $70, % Super + Salary PackagingHours Per Week: VariousRequisition ID: REQ600969Closing Date: Thursday 4th September Location: John Hunter Hospital |...

  • Cardiology Front Desk

    3 days ago

    New Lambton, New South Wales, Australia Hunter New England Health Full time $68,000 - $80,000 per year

    "Be the Heartbeat of Our Cardiology TeamEmployment Type: Permanent Full TimePosition Classification: Administration Officer Level 3Remuneration: $68, $70, % Super + Salary PackagingHours Per Week: 38Requisition ID: REQ Location: John Hunter Hospital | Awabakal Land Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres...

  • Software Engineer

    5 days ago

    New Lambton Heights, New South Wales, Australia Hunter New England Local Health District Full time $120,000 - $150,000 per year

    Employment Type: Permanent Full TimePosition Classification: Health Manager Level 2Remuneration: $109, $129, % Super + Salary PackagingHours Per Week: 38Requisition ID: REQ597294Closing Date: Thursday 18th SeptemberLocation | New Lambton HeightsAbout The Activity And Performance UnitThe Activity and Performance Unit delivers local reporting solutions that...

  • Software Engineer

    5 days ago

    New Lambton Heights, New South Wales, Australia Hunter New England Health Full time $109,000 - $129,000 per year

    Employment Type: Permanent Full TimePosition Classification: Health Manager Level 2Remuneration: $109, $129, % Super + Salary PackagingHours Per Week: 38Requisition ID: REQ597294Closing Date: Thursday 18th SeptemberLocation | New Lambton Heights About the Activity and Performance Unit The Activity and Performance Unit delivers local reporting solutions...

  • Community Village Manager

    5 days ago

    New Brighton, New South Wales, Australia Uniting Full time $60,000 - $90,000 per year

    Community Village Manager – Full time permanent position, Location - Brunswick Heads.About UnitingAt Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We areCompassionate, Respectful, Imaginative and Bold.Role OverviewWe are seeking a dedicated and experienced...

  • Client Care Representative

    5 days ago

    Shellharbour, New South Wales, Australia Connect Hearing Full time $50,000 - $70,000 per year

    Love interacting with people and providing 5-star customer service?Want to make a difference in people's lives?Looking for a role with purpose and potential?We have an exciting opportunity for a dedicated and hands-on customer service/admin professional at our hearing clinic in Shellharbour, NSW.You will play an important role within our business providing...

  • Client Care Representative

    21 hours ago

    Orange, New South Wales, Australia Sonova Group Full time $60,000 - $80,000 per year

    Love interacting with people and providing 5-star customer service?Want to make a difference in people's lives?Looking for a role with purpose and potential?We have an exciting opportunity for a dedicated and hands-on customer service/admin professional at our hearing clinic inOrange, NSW.You will play an important role within our business providing...

  • Client Services Representative

    3 days ago

    Wagga Wagga, New South Wales, Australia FRE Group Pty Ltd Full time $45,000 - $60,000 per year

    Kick start your Real Estate career with Fitzpatricks. We are seeking a full time Client Services Representative to support our dynamic and hard working property management team.Fitzpatricks are a progressive and forward-thinking independent agency and market leaders in Wagga Wagga.This is an excellent opportunity to work in the fast-paced real estate...

  • Pastoral Care Coordinator

    2 weeks ago

    New Lambton, Australia Catholic Healthcare Full time

    Discover a career where care goes both ways! - New Lambton - Permanent Part Time - 2 days per week - $43.58 per hour + superannuation - Not for profit employer, so you pay less tax! Exciting things are happening at Catholic Healthcare! We are celebrating 30 years of providing care and we now have 5000+ employees working with us. Our Mission is to promote...

  • Community Worker

    1 day ago

    New Lambton, Australia Catholic Healthcare Full time

    Discover a career where care goes both ways! - Location - Newcastle and surrounds - Casual (perm part roles future possibility) - Pay rate - $32 - $33.15 per hour + 25% casual loading - Not for profit employer, so you pay less tax! Exciting things are happening at Catholic Healthcare! We are celebrating 30 years of providing care and we now have 5000+...

  • Home Care Workers with Bowel Care in Lambton, Nsw

    1 day ago

    Lambton, Australia Care.Live.Smile PTY LTD Full time

    **CARE LIVE SMILE **is a Home Care agency based in Sydney that caters to aged care and disability clients. Job Location**: LAMBTON, NSW** **The client: - **Ongoing**: - ** High-care client with Bowel care needs**: - ** With an active night shift (higher rate)** **What we offer**: - ** Starting pay rate at $34.86 - $36.89 **with casual loading - First...

  • Pastoral Care Worker

    1 day ago

    Lambton, Australia Catholic Schools Office, Diocese of Maitland-Newcastle Full time

    Posted: 10/05/2025 - Closing Date: 25/05/2025 - Job Type: Permanent - Part Time - Location: Lambton - Job Category: School Support Staff (Ancillary) St John's Primary School, Lambton is seeking a Permanent Part Time (14 hours per week) Pastoral Care Worker to join the team in June. St John's Primary School provides a supportive and safe learning...

  • Disability Support Worker

    1 week ago

    Lambton, Australia Uprety home care Full time

    Join the Team at Uprety Home Care! - Great clients - Supportive Team - A variety of shifts and hours Uprety Home Care are currently seeking dedicated and experienced Disability Support workers to join our company. Uprety Home Care is an NDIS Registered Provider specialising in Community Nursing, Palliative care and Disability Support. We have a growing...

  • Facility Service Manager

    1 day ago

    New Lambton, Australia Hunter New England Local Health District Full time

    If you’re ready to lead in a time of change, drive innovation, and make a lasting impact on patients, staff, and the broader community, this role is for you. Join us in shaping the future of healthcare at one of NSW’s leading facilities. **Remuneration**: $141,974 - $169,151 p.a. + Superannuation + Salary Packaging **Location**: Awabakal Country | New...

  • Executive Assistant – Client Care

    1 week ago

    Salamander Bay, New South Wales, Australia First National Port Stephens Full time $60,000 - $80,000 per year

    Join the award-winning team at First National Port StephensWe are seeking a highly organised and proactive Executive Assistant to work alongside Principal & Selling Agent Rebecca Dean, providing exceptional client care and end-to-end campaign support.This full-time position plays a key role in ensuring every client receives an outstanding experience from...