Clinical Care Manager

If you share our passion for helping people live their best life possible, can work in a fast-paced environment and are willing to learn new things, you will thrive working at Focus Care.

ABOUT FOCUS CARE

We provide a range of services to assist people to live independently at home. Our comprehensive range of services include domestic assistance, personal care, home nursing, allied health, art therapy, pet therapy and transport. We are an approved provider of Home Care Packages, Support at Home registered provider (from 1 November 2025) and a registered NDIS provider.

Our vision is simple, yet powerful – to help people live their best life possible.

Our mission is to lead the way in personalised support that respects individuality and empowers people.

People are our greatest asset. We are committed to a culture that is supportive, safe, and where people can do their best work, so that we can deliver on our promises to our clients.

You can find out more on our website by reading our overview of what it is like to work at Focus Care, what we offer our people and clients, our values, and what you can expect from the recruitment process.

THE ROLE

The Care Manager based in North Strathfield is a part of the aged care team and is integral to the delivery of high-quality support to our clients. With an extensive knowledge of the Home Care Packages Program, the Care Manager role is responsible for supporting Focus Care's aged care clients by providing client focused care management.

The Care Manager will use a collaborative approach to assist clients to access available and relevant resources necessary to attain their identified goals within the funding and quality regulations.

The Care Manager will further be directly responsible for budget management, lead management, client screening, client assessments, risk identification and mitigation strategies, planning and implementing support strategies, monitoring and evaluating supports and managing transition to other forms of support and care, relevant to the clients' changing needs.

ABOUT YOU

In seeking to secure this exciting opportunity, you will bring the following attributes to the role:

• Authentic – Communicating honestly and openly, while maintaining integrity, ethical conduct and expressing views that align our positive intent with positive impact.
• Growth Mindset – Inviting and encouraging genuine debate and challenge. Committing to life-long learning, self-awareness, personal growth and development.
• Striving – Showing drive and motivation in the interests of the business and clients. Identifying opportunities, being proactive and taking well calculated risks, within boundaries. Seeking out boundaries when unsure.
• Accountable – Taking responsibility for performance, initiative, actions, and impact on others.
• Adaptable – Embracing change, curiosity and flexibility, in situations of ambiguity and complexity. Maintaining calmness and persistence in the face of challenge or adversity. Adjusting and bouncing back from challenging experiences.

In addition, you will have:

• Extensive experience as a HCP Care Manager, with knowledge and understanding of the Aged Care Quality Standards (current and strengthened).
• Excellent verbal and written communication skills with experience in complex care management.
• Be enthused by the reform process, and the opportunities it presents.
• High level problem solving and critical thinking skills.
• Nursing qualification with AHPRA Registered Nurse or Enrolled Nurse Registration.
• A valid drivers licence.

KEY ACCOUNTABILITIES

You will be responsible for:

• Program Management – Applying Focus Care's processes and procedures to ensure best practice Community Aged Care services that exceed the Aged Care Quality Standards.
• Care Management – Active care management of HCP (Support at Home from 1 November), including operational lead management, client screening, assessments, risk identification and mitigation strategies, planning and implementing support strategies, monitoring and evaluating supports and managing transition to other forms of support and care, relevant to the clients changing needs.
• Business Development – Proactive lead generation and management, ensuring sustainable business growth is achieved across the aged care portfolio.
• Business Compliance/Change Readiness – Working with the management team to monitor legislation, standards and program guidelines and the reform process, to ensure knowledge is current, the organisation is compliant and ready for Support at Home commencement.
• Process Improvement – Ensure best practice care planning, assessment and review processes and develop and implement training to enable a depth of geriatric literacy across the aged care team.

APPLICATION

If you meet the criteria and think Focus Care could be the right place for you, we welcome your application including resume and a cover letter outlining:

• Your motivation for applying for the role
• What you offer – your experience, capabilities, qualifications and attributes that address the requirements for the role
• What you hope to gain – experience, development opportunities and how you achieve job satisfaction

We look forward to receiving your application.

Note: This is an on-site position.