Service Manager

Employment Type: Temporary Part Time until June 2026

Position Classification: Health Manager Level 4

Remuneration: $141, , % Super + Salary Packaging

Hours Per Week: 20

Requisition ID: REQ602602

Location: John Hunter Hospital

Applications close: Wednesday the 8th of October

Shape the future of Outpatient Services at John Hunter Hospital

Take on a pivotal leadership role at one of NSW's busiest hospitals, where your expertise will directly impact patient care and service delivery across a diverse and dynamic environment.

Where you'll be working

John Hunter Hospital provides a comprehensive, interdisciplinary approach to patient care across a broad range of specialties. The Outpatient Services team supports approximately 500 patients per day across 82 clinic rooms located in the hospital's North and South Blocks.

As part of Hunter New England Health one of the largest and most innovative health services in NSW, you'll join a team committed to delivering Excellence - Every Patient, Every Time. You'll also benefit from access to staff wellbeing programs, leadership development, and opportunities for career progression.

What you'll be doing

The Service Manager - Outpatients will be accountable for delivering high-quality, patient-centred care while ensuring the effective and efficient use of resources. In this role, you will:

• Lead and Manage the JHH Switchboard and Mailroom staff and monitor performance relating to these Services.
• Lead and manage the overall planning, development, and deployment of services within Outpatient Services.
• Ensure strategic and operational KPIs and objectives are achieved through quality service delivery.
• Drive innovation, workforce sustainability, and continuous improvement in care models and processes.
• Build strong partnerships with the Senior Project Leader, Data and Activity Manager, Executive Director ICT, and the JHH General Manager to deliver service transformation.
• Represent the service at internal and public forums, developing enduring relationships with internal and external stakeholders.
• Implement patient-centred care into daily operations.

About you

Our ideal candidate will be a highly motivated leader with:

• A Master's qualification in health service management or equivalent leadership/management experience.
• Strong leadership skills with the ability to motivate teams and foster a culture of clinical quality, customer service, and staff wellbeing.
• Proven ability to act quickly, decisively, and effectively when addressing issues. Superior communication, negotiation, influencing, analytical, and problem-solving skills.
• Experience representing organisations at internal and external forums.
• Demonstrated success in building strong, enduring stakeholder relationships that improve patient outcomes.
• Eligibility to drive in NSW.
• Previous experience in an outpatient setting will be highly regarded.

Benefits

• Sustainable Healthcare initiatives: Together towards zero
• Additional Days Off (ADO) each month for full-time employees
• Salary packaging options
• Fitness Passport program
• Employee Assistance Program (EAP) for staff and family members
• Opportunities to collaborate with a broad range of clinical and non-clinical professionals

Shape the future of outpatient care at John Hunter Hospital through strategic leadership, innovation, and a focus on excellence for every patient, every time

Need more information?

1) Click here for the Position Description

2) Find out more about applying for this position

For role related queries or questions contact Julie Tait on

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit:

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit:

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact for confidential support to ensure an equitable, barrier-free application process.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.

An eligibility list will be created for future temporary full or part time vacancies.

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS via or

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

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