NDIS Rostering and Planning Officer

2 days ago

Sydney, New South Wales, Australia Ability Options Full time

This role is internally known as Performance and Business Support Officer (PBSO). We're seeking an organised and detail-oriented team member to join our newly created team.
About The Role
Reporting to Manager - Performance and Business Support, this is a pivotal role that ensures our participants receive a seamless experience while also supporting operational teams to deliver high-quality services.

Hours: Permanent full-time, 38 hours per week

Location: Flexible office location within New South Wales (Sydney, Central Coast, Hunter or Mid North Coast)

Salary: SCHADS Level 3: $38.65+ super + salary packaging + RDO

As the PBSO, your responsibilities will be to (but not limited to):

  • Ensure service agreements, schedules of support and individual support plans (ISPs) are current and reflect participant needs.
  • Respond to change requests promptly and work with stakeholders to resolve issues quickly.
  • Maintain accurate records to support compliant and timely claiming of funds.
  • Liaise with participants and their representatives to ensure they understand their agreements and feel confident in our services.
  • Collaborate with internal and external stakeholders to ensure services continuity and compliance with NDIS requirements.

Essential Criteria

  • A strong understanding of the technical aspects of the NDIS, including claiming processes, plan limits, claiming allowances and pricing.
  • Outstanding interpersonal relationship building and stakeholder management skills.
  • Experience in the development of complex rosters in a disability or other relevant setting.
  • Comprehensive understanding of Ability Options service agreements and service delivery.
  • Excellent communication skills, demonstrating proficiency in written and verbal communication.
  • Strong attention to details and commitment to best practice initiatives and a continuous improvement culture.
  • Certificate 3 or 4 in Disability or relevant discipline (desirable).
  • NDIS Workers Check and Working with Children Check
  • NSW Driver Licence (Minimum P2)

If you have any questions regarding the position, please email Jessica Loughnan at

Who Are We?
Ability Options is one of the longest running not for profit organisations in NSW. We have been supporting people with disability who need assistance to achieve their aspirations and inclusion in the community for over 40 years.

When you join Ability Options you have the opportunity to experience a fast paced, values driven organisation where we put people at the centre of all that we do. Your commitment to our values and your determination to see people fulfill their potential will ensure that we can continue our mission of assisting all people to live their best life possible.

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