Client Service Associate

1 week ago

Gold Coast, Queensland, Australia Lotus People Full time $60,000 - $90,000 per year
  • Join a leading insurance brokerage with a strong growth culture
  • Exciting newly created role handling client comms, billing & workflow accuracy
  • $70K package including super, enjoy lots of benefits & WFH policy

ABOUT THE COMPANY

This is your chance to join a leading insurance brokerage that's reshaping how their teams work. By investing in brand-new support roles, they're giving brokers the time to focus on clients while creating genuine career pathways for their people. Employees love the collaborative culture, the supportive leadership, and the genuine investment in their careers. It's a place where hard work is recognised and opportunities to grow are real.

ABOUT THE ROLE

As a Client Service Associate, you'll be the backbone of the team - ensuring brokers can focus on clients by keeping records accurate, processes smooth, and service enquiries resolved quickly. You'll spend your first six months in the office for full training and onboarding, then enjoy two days WFH each week as part of the company's flexible working policy. This is an exciting chance to join a brand-new support team, with opportunities to broaden your skills and explore future career progression within the business.

DUTIES

  • Manage inbound and outbound client communications
  • Resolve billing enquiries, overdue accounts, and cancellations
  • Maintain accurate records, workflows, and reports
  • Support brokers with mid-term servicing and client follow-ups
  • Deliver ad hoc admin support to ensure smooth operations

SKILLS & EXPERIENCE

We're looking for someone who thrives in a busy team environment, communicates with confidence, and takes pride in keeping things organised. You'll be proactive, adaptable, and ready to learn - comfortable managing detail but also quick to pick up the bigger picture.

  • 2+ years' administration or client service experience (backgrounds in office management, payroll, or customer service will also be highly regarded)
  • Strong verbal communication – clear, confident, professional
  • Proficiency in telephone and email management systems
  • Comfortable in fast-paced, high-volume environments
  • Proactive and detail-oriented, with the initiative to solve problems
  • Background in insurance, banking, or finance helpful but not essential
  • Familiarity with insurance operations an advantage

BENEFITS

  • Competitive Salary
  • Career development and progression opportunities
  • Mental health day to support wellbeing
  • Discounts with 350+ retailers
  • Hybrid flexibility – after 6 months, 2 days WFH per week
  • Access to corporate health, wellbeing and financial support programs
  • A workplace culture that values growth, collaboration and genuine investment in employees

OUR RECRUITMENT PROCESS

At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.

Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted candidates will then proceed to a virtual interview with the consultant managing the role.

Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering.

  • Client Service Associate

    1 week ago

    Gold Coast, Queensland, Australia Manpower Australia Full time $50,000 - $70,000 per year

    Our client is an international insurance brokerage, risk management and consulting firm, operating more than 60 countries. They are the chosen partner of more than 130,000 Australian businesses, from small businesses through to multinational corporations and iconic brands.They are looking for a motivated Client Service Associates to support their Brokerage...

  • Client Service Manager

    3 days ago

    Gold Coast, Queensland, Australia Innovative Financial Solutions (QLD) PL Full time $90,000 - $120,000 per year

    Position Description: Client Services ManagerFinancial Planning Practice – Gold Coast, QueenslandPosition OverviewThe Client Services Manager is a pivotal role within our dynamic financial planning practice based on the Gold Coast. This role is responsible for the efficient and professional management of client service operations, working closely with...

  • Case Manager x 2 positions

    1 week ago

    Gold Coast, Queensland, Australia Client centred home care Full time $60,000 - $80,000 per year

    2 new Case Manager positions - Full TimeYes You may have seen our positions advertised, its not due to staff turnover, but due to business growthWe are a rapidly growing organisation that is doing extraordinary things for those living with a disability. We have a wonderful team, who works hard, and you are rewarded and appreciated for your efforts.We do...

  • Sales Associate

    1 week ago

    Gold Coast, Queensland, Australia Queensland Sotheby's International Realty Full time

    Role DescriptionThis is a full-time on-site role for a Sales Associate located in Gold Coast, QLD. The Sales Associate will be responsible for managing client relationships, conducting property showings, negotiating deals, and maintaining a deep understanding of the real estate market. The role involves collaborating with marketing teams, preparing sales...

  • Client Services Manager

    1 week ago

    Gold Coast, Queensland, Australia Private Advertiser Full time $90,000 - $120,000 per year

    Client Services Manager We are a well established financial planning business dedicated to delivering quality advice and exceptional service to our clients. We pride ourselves on professionalism, teamwork, and building strong, supportive relationships with both our clients and internal teams. The RoleAs our Client Services Manager, you'll take ownership of...

  • Client Services Manager

    1 week ago

    Gold Coast, Queensland, Australia Sirius. Full time $60,000 - $90,000 per year

    Client Services ManagerOur client, a well-established and rapidly growing business with over 30 years' experience delivering high-quality client-focused solutions, is looking to expand their team. They are seeking a Client Services Manager to join their team based in the Gold Coast CBD.This is a fantastic opportunity for someone who thrives in a hands-on,...

  • Client Service Officer

    1 week ago

    Gold Coast, Queensland, Australia Programmed Skilled Workforce Full time $60,000 - $80,000 per year

    Programmed Skilled Workforce have a Client Support Officer (Duty Supervisor) vacancy available for an immediate start. This role is responsible for delivering exceptional customer service while ensuring a safe, fun client experience located at Palm Beach.Availability to carry out the following rostering hours is essential.Minimum hours per week will be 12...

  • Senior Client Accountant

    1 week ago

    Gold Coast, Queensland, Australia Fluid Accounting and Finance Full time $80,000 - $120,000 per year

    Excellent firm, internationally affiliated and recognised nationally are need of a Senior Client Accountant. My client are a well-established and successful chartered accounting firm who offer business advice, strategic taxation advice and accounting. They are looking for another Senior Client Accountant to join their friendly team in their growing office. ...

  • Associate Director

    1 week ago

    Gold Coast, Queensland, Australia ADG Engineers Full time $150,000 - $200,000 per year

    Competitive salary packageIndustry Leading Paid Parental Leave schemeFive weeks annual leave after 5 years of serviceAbout UsADG Engineers is a national, employee-owned engineering consultancy delivering innovative and sustainable solutions across civil & infrastructure, structural, and temporary works projects. With a reputation for technical excellence and...

  • Associate Director

    1 week ago

    Gold Coast, Queensland, Australia ADG ENGINEERS (AUST) PTY LTD Full time $180,000 - $250,000 per year

    About UsADG Engineers is a national, employee-owned engineering consultancy delivering innovative and sustainable solutions across civil & infrastructure, structural, and temporary works projects. With a reputation for technical excellence and client focus, we take pride in our people-first culture — fostering collaboration, growth, and shared success.The...