Client Service Associate

2 weeks ago

Gold Coast, Queensland, Australia Lotus People Full time $60,000 - $80,000 per year
  • Join a leading insurance brokerage with a strong growth culture
  • Exciting newly created role handling client comms, billing & workflow accuracy
  • $70K package including super, enjoy lots of benefits & WFH policy

ABOUT THE COMPANY

This is your chance to join a leading insurance brokerage that's reshaping how their teams work. By investing in brand-new support roles, they're giving brokers the time to focus on clients while creating genuine career pathways for their people. Employees love the collaborative culture, the supportive leadership, and the genuine investment in their careers. It's a place where hard work is recognised and opportunities to grow are real.

ABOUT THE ROLE

As a Client Service Associate, you'll be the backbone of the team - ensuring brokers can focus on clients by keeping records accurate, processes smooth, and service enquiries resolved quickly. You'll spend your first six months in the office for full training and onboarding, then enjoy two days WFH each week as part of the company's flexible working policy. This is an exciting chance to join a brand-new support team, with opportunities to broaden your skills and explore future career progression within the business.

DUTIES

  • Manage inbound and outbound client communications
  • Resolve billing enquiries, overdue accounts, and cancellations
  • Maintain accurate records, workflows, and reports
  • Support brokers with mid-term servicing and client follow-ups
  • Deliver ad hoc admin support to ensure smooth operations

SKILLS & EXPERIENCE

We're looking for someone who thrives in a busy team environment, communicates with confidence, and takes pride in keeping things organised. You'll be proactive, adaptable, and ready to learn - comfortable managing detail but also quick to pick up the bigger picture.

  • 2+ years' administration or client service experience (backgrounds in office management, payroll, or customer service will also be highly regarded)
  • Strong verbal communication – clear, confident, professional
  • Proficiency in telephone and email management systems
  • Comfortable in fast-paced, high-volume environments
  • Proactive and detail-oriented, with the initiative to solve problems
  • Background in insurance, banking, or finance helpful but not essential
  • Familiarity with insurance operations an advantage

BENEFITS

  • Competitive Salary
  • Career development and progression opportunities
  • Mental health day to support wellbeing
  • Discounts with 350+ retailers
  • Hybrid flexibility – after 6 months, 2 days WFH per week
  • Access to corporate health, wellbeing and financial support programs
  • A workplace culture that values growth, collaboration and genuine investment in employees

OUR RECRUITMENT PROCESS

At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.

Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted candidates will then proceed to a virtual interview with the consultant managing the role.

Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering.

  • Client Service Associate

    2 weeks ago

    Gold Coast, Queensland, Australia Manpower Australia Full time $50,000 - $70,000 per year

    Our client is an international insurance brokerage, risk management and consulting firm, operating more than 60 countries. They are the chosen partner of more than 130,000 Australian businesses, from small businesses through to multinational corporations and iconic brands.They are looking for a motivated Client Service Associates to support their Brokerage...

  • Station Client Service Officer

    4 weeks ago

    Gold Coast, Queensland, Australia Queensland Police Service Full time

    As a Station Client Service Officer, you will act as the first point of contact to the public requiring assistance whilst also providing support to the frontline officers.The role is located at Logan Central Police Station which is a busy 24hr station.This is a permanent full-time basis role.Applicants are advised that the current working hours are between...

  • Client Service Manager

    5 days ago

    Gold Coast, Queensland, Australia Innovative Financial Solutions (QLD) PL Full time $90,000 - $120,000 per year

    Position Description: Client Services ManagerFinancial Planning Practice – Gold Coast, QueenslandPosition OverviewThe Client Services Manager is a pivotal role within our dynamic financial planning practice based on the Gold Coast. This role is responsible for the efficient and professional management of client service operations, working closely with...

  • Client Service Manager

    4 weeks ago

    Gold Coast, Queensland, Australia Innovative Financial Solutions (QLD) PL Full time

    Add expected salary to your profile for insightsPosition Description: Client Services ManagerFinancial Planning Practice – Gold Coast, QueenslandPosition OverviewThe Client Services Manager is a pivotal role within our dynamic financial planning practice based on the Gold Coast. This role is responsible for the efficient and professional management of...

  • Client Service Manager

    4 weeks ago

    Gold Coast, Queensland, Australia Innovative Financial Solutions (QLD) PL Full time

    Add expected salary to your profile for insightsPosition Description: Client Services ManagerFinancial Planning Practice – Gold Coast, QueenslandPosition OverviewThe Client Services Manager is a pivotal role within our dynamic financial planning practice based on the Gold Coast. This role is responsible for the efficient and professional management of...

  • Sales Associate

    3 weeks ago

    Gold Coast, Queensland, Australia Harcourts Real Estate Full time

    Company DescriptionAt Harcourts, we combine world-renowned technology, training, and systems with a focus on establishing trust and respect with our clients. We strive to meet our clients' goals with honesty and integrity while they remain at the center of the process. Whether dealing with residential, commercial, rural, or lifestyle properties, Harcourts...

  • Sales Associate

    3 weeks ago

    Gold Coast, Queensland, Australia Harcourts Real Estate Full time

    Company DescriptionAt Harcourts, we combine world-renowned technology, training, and systems with a focus on establishing trust and respect with our clients. We strive to meet our clients' goals with honesty and integrity while they remain at the center of the process. Whether dealing with residential, commercial, rural, or lifestyle properties, Harcourts...

  • Case Manager x 2 positions

    2 weeks ago

    Gold Coast, Queensland, Australia Client centred home care Full time $60,000 - $80,000 per year

    2 new Case Manager positions - Full TimeYes You may have seen our positions advertised, its not due to staff turnover, but due to business growthWe are a rapidly growing organisation that is doing extraordinary things for those living with a disability. We have a wonderful team, who works hard, and you are rewarded and appreciated for your efforts.We do...

  • Client Service Manager

    3 weeks ago

    Gold Coast, Queensland, Australia CDM Partners Full time

    $80,000 – $90,000 + Super + Bonus per yearClient Services Manager – Financial PlanningLocation: Gold Coast, QueenslandAre you an experienced Client Services Manager looking to take the next step in your career?Join a dynamic and client-focused financial planning practice on the Gold Coast, where you will play a pivotal role in ensuring the seamless...

  • Client Service Manager

    3 weeks ago

    Gold Coast, Queensland, Australia CDM Partners Full time

    $80,000 – $90,000 + Super + Bonus per yearClient Services Manager – Financial PlanningLocation: Gold Coast, QueenslandAre you an experienced Client Services Manager looking to take the next step in your career?Join a dynamic and client-focused financial planning practice on the Gold Coast, where you will play a pivotal role in ensuring the seamless...