Sports Park Manager

2 weeks ago

Brisbane, Queensland, Australia REVOLUTION NORTH LAKES PTY LTD Full time $90,000 - $120,000 per year

Park Manager – Trampoline & Rock Climbing Facility

Location: North Lakes, Brisbane

About Us

Revolution North Lakes is a vibrant trampoline and rock climbing park with an on-site café, delivering safe, fun, and memorable experiences for families and groups. We are seeking an experienced and motivated Park Manager to lead our team and oversee day-to-day operations.

The Role

As Park Manager, you will be responsible for ensuring smooth operations of the facility, leading a team of staff across multiple departments, and maintaining high standards of safety, service, and efficiency. This is a hands-on leadership role that requires excellent people management, operational oversight, and customer service skills.

Key Responsibilities

  • Lead, motivate, and manage a diverse team of casual and part-time staff.
  • Oversee daily operations of the trampoline park, climbing areas, and café.
  • Prepare and manage staff rosters to ensure optimal coverage and efficiency.
  • Manage café operations including stock control, food safety, and customer service.
  • Uphold and enforce Workplace Health & Safety (WHS) standards, ensuring compliance with policies and regulations.
  • Provide outstanding customer service and resolve escalated issues in a professional manner.
  • Monitor and improve operational processes to maximise guest satisfaction and business performance.
  • Manage maintenance and cleaning of equipment throughout the park.
  • Support recruitment, training, and performance management of staff.
  • Assist with special events, birthday parties, and group bookings.

Skills & Experience

  • Previous experience in a management role within hospitality, leisure, entertainment, or recreation industries.
  • Strong leadership skills with the ability to motivate and manage teams.
  • Proven experience in rostering and workforce management.
  • Hands-on experience running or supervising a café (including food safety and stock management).
  • Solid knowledge of Workplace Health & Safety (WHS) practices.
  • Excellent communication and problem-solving skills.
  • Strong customer service background with the ability to handle busy, customer-facing environments.
  • Ability to work flexible hours, including weekends, school holidays, and peak periods.

Certifications

  • Blue Card
  • CPR / First Aid Course
  • Food Safety Supervisor Certification
  • Park Safety Certificates to be completed post employment

How to Apply

If you're an energetic leader with a passion for creating amazing customer experiences, we'd love to hear from you

Please apply with your resume and a short cover letter outlining your relevant experience.

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