Scheduling Team Lead – Interpreting
1 week ago
About our Organisation
Expression Australia (formerly Vicdeaf & Tasdeaf) connects people to the life they want to lead – through ensuring better access, inclusion and equal opportunity.
Expression Australia is an iconic and progressive community organisation, a rapidly evolving commercially oriented business and leader in providing services to people who are Deaf, hard of hearing or who experience barriers to participation. We strive to be a bi-lingual, bi-cultural organisation that respects both languages – Auslan and English – equally and celebrates the rich heritage and cultural diversity of the Deaf community and individuals.
Expression Australia's vision and mission empower people to achieve better economic, cultural, social and civic participation in the community.
About the role
This role is responsible for ensuring the scheduling specialist team delivers on its strategic objectives and key performance indicators. Motivating, inspiring, training and developing staff is critical to success, as is being commercially astute and understanding the drivers to success.
Utilisation of the team and interpreters as well as process improvements and efficiencies are key focus areas. This role works closely with the Customer Service Manager to achieve this and will collaborate with all areas of the Customer Service Team to ensure an elevated customer experience. The Scheduling Team Lead – Interpreting is also responsible for managing their own workload within the Scheduling team.
About you
We are looking for someone who has experience working in a demanding customer service environment and who is aligned to our Expression Australia values of Responsible, Adaptable, Progressive, Inclusive and Diversity.
This team operates in a fast-paced environment, hence your exceptional organisational, time management and communication skills, along with your ability to work well under pressure, problem solve and handle difficult situations in a professional manner, will ensure your success in this position.
In addition to the above, you will bring to the role:
- 2+ years' experience working in a demanding customer service environment
- Well-developed organisational and time management skills
- Excellent interpersonal communication skills (both verbal and written)
- Knowledge of Microsoft Office applications, in particular word, outlook and excel.
- Positive, resilient and flexible nature able to deal with a wide range of people and situations
- Ability to work collaboratively, under pressure and meet timelines
- Maintain confidentiality and sensitivity when dealing with sensitive information
- A qualification in Auslan or interpreting, or knowledge of the Deaf and hard of hearing communities will be well regarded.
We support and encourage applications from various identities and backgrounds including, but not limited to, First Nations, CALD, Deaf, Hard of Hearing and/or LGBTQIA+
We can offer you
- Opportunity to learn Auslan (Australian Sign Language)
- Opportunity to work in a truly diverse & inclusive organisation
- A friendly and supportive team environment
- Attractive salary packaging benefits, increasing your take-home pay
- On the job training and development
- Access to Employee Assistance Program (EAP)
- Brand new office
-
Project Scheduler
6 days ago
Melbourne, Victoria, Australia Defence Australia Full time $104,000 - $130,878 per yearThe RoleLand Systems Division is seeking experienced and passionate Project Schedulers looking for a new challenge and to be part of an energetic team.As an APS 6 Project Scheduler, you will have a unique opportunity to contribute to a multi-disciplinary team, delivering Australian Defence Force systems that are at the leading edge of Defence capability. You...
-
Project Scheduler
5 days ago
Melbourne, Victoria, Australia Department of Defence Full time $80,000 - $120,000 per yearThe RoleLand Systems Division is seeking experienced and passionate Project Schedulers looking for a new challenge and to be part of an energetic team.As an APS 6 Project Scheduler, you will have a unique opportunity to contribute to a multi-disciplinary team, delivering Australian Defence Force systems that are at the leading edge of Defence capability. You...
-
Scheduling Team Leader
1 week ago
Melbourne, Victoria, Australia METTLER TOLEDO Full time $90,000 - $120,000 per yearIn the role of Service Scheduling Team Leader at METTLER TOLEDO, you will have the opportunity to Lead and develop a team responsible for efficient scheduling while fostering a collaborative and productive work environment. Your team delivers world-class service in the Australian market. This position is ideal for a hands-on candidate with experience in...
-
Senior Spare Parts Interpreter
1 week ago
Melbourne, Victoria, Australia Fork Force Australia Pty Ltd Full time $60,000 - $80,000 per yearSenior Spare Parts InterpreterFull-time Permanent EmploymentDandenong VICThe Senior Spare Parts Interpreter's primary role is to generate parts sales to internal and external customers whilst maintaining good customer relationships and mentoring other team members. Additionally, the role involves responding to customer enquiries and interpreting the customer...
-
Transport Scheduler
1 week ago
Melbourne, Victoria, Australia kdrvictori Full time $90,000 - $120,000 per yearRole Purpose - Keep Melbourne MovingAt Yarra Trams, we're proud to operate the world's largest tram network and one of Melbourne's most iconic services. Every day, millions rely on us to get where they need to go safely and reliably.We're looking for a skilled Transport Scheduler to join our Master Timetable team. In this role, you'll be designing and...
-
Parts Interpreter
6 days ago
Melbourne, Victoria, Australia Brighton Mazda Full time $60,000 - $80,000 per yearAbout the business and the roleBrighton Mazda's parts department is one of Australia's pre-eminent parts suppliers and with our major trade clients constantly expanding, we are looking for another great person to join our parts interpreting / sales team.If you're an experienced interpreter you'll know what the role entails. If you're interested in working...
-
Payroll Team Lead
3 days ago
Melbourne, Victoria, Australia People in Payroll Full time $130,000 per yearPayroll Team Leader – MelbourneAn exciting opportunity has opened up for an experiencedPayroll Team Leaderto join a well-regarded organisation undergoing a major transformation based in Melbourne.This role is ideal for someone who thrives in a fast-paced environment, enjoys leading high-performing teams, and is passionate about driving payroll...
-
Automotive Parts Interpreter
3 days ago
Melbourne, Victoria, Australia WAG Group Full time $45,000 - $60,000 per yearNow is the perfect time to join the Werribee and Western Automotive group with the addition of a Parts Interpreter or Parts Interpreter Trainee.This is an excellent opportunity to "get your foot in the door" working for an award winning dealership group as a Parts Interpreter Trainee or expand your career and develop your skills as an experienced Parts...
-
Program Scheduler
2 weeks ago
Melbourne, Victoria, Australia L3HHCM20 Full time US$62,000 - US$132,500Job Title: Program SchedulerJob Code: 25726Job Location: Can be located in - Fort Wayne, IN OR Melbourne, FL OR Plano, TX OR Alpharetta, GA OR Bristol, PA OR Clifton, NJ OR Rochester, NY OR San Diego, CA OR Chantilly, VA OR Van Nuys, CA OR Herndon, VA OR Colorado Springs, CO, OR RemoteJob Description:Duties include managing the development and maintenance of...
-
Parts Interpreter
1 week ago
Melbourne, Victoria, Australia Le Mans Toyota Full time $60,000 - $80,000 per yearLe Mans Toyota is a family-owned business operating in Melbourne under the Peter Kittle Motor Group, which has had locations spanning across Victoria, South Australia, and New South Wales. Since 1988, we have been working to the mission of car buying made easy Our customers are at the core of our business, and we aim to provide a seamless experience for...
