Claims Coordinator

Job Description
At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking a Claims Coordinator to provide administrative assistance, complete priority tasks and worker's compensation management activities.

This is a full time, permanent position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Doncaster in line with our hybrid working model.

About The Role
Reporting to the Lead Compensation Management, responsibilities of this position include, but are not limited to:

• Confidently understand and apply Worker's compensation program objectives and legislation across administrative and service delivery tasks including but not limited to, database management, claim lodgement, calculation of Pre-Injury Average Weekly Income, compensation payments, reporting and liaising with AV's Worksafe agent
• Communicate professional and related technical advice to staff, peers, managers and providers using the appropriate medium for communication and addressing the needs of different audiences and different situations
• Prepare briefs on sensitive issues for consideration by internal and external stakeholders and is consistent with client assessments, financial reconciliation reports, and claims management documentation

About You
To be considered for this position you will possess:

• A degree or relevant industry certification with subsequent relevant experience or an equivalent combination of training and relevant experience
• Experience in the administration of WorkCover claims including pay calculations
• Working knowledge of worker's compensation legislation & relevant practices
• Proven experience in using computerised claims management, financial and management information systems, including Microsoft Word and Excel

Please see the position description for a full list of position requirements and key selection criteria.

Working at Ambulance Victoria
As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of
Care, Accountability, Respect
and
Excellence
to life at AV, we want to hear from you

Important information
By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified
AV3
under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021

The position description can be found on the AV Careers website

How To Apply
Your application is an integral part of the selection process and should include

• Cover letter outlining your experience and interest in the position
• Current resume
• A separate document addressing the key selection criteria from the position description

Applications must be submitted by
11.59pm
AEDT
Sunday 30 November 2025
. Applications must be submitted via the AV Careers Centre website to be considered. Emailed applications will not be accepted.

For further information, please refer to '
Applying for a position with Ambulance Victoria'.
For any further queries please contact recruitment via or

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at and a member of our Recruitment & Selection team will be in touch.