Trainee Case Manager

Trainee Case Manager – Workers' Compensation

Are you ready to kickstart a rewarding career in Workers' Compensation Case Management? If you have experience in customer service, medical administration, or insurance claims — or if you're a recent graduate in Law, Business, Nursing, Allied Health, or Psychology — we want to hear from you

About the Role:

As a Trainee Case Manager, you'll be supported through hands-on training and mentoring to develop skills in managing workers' compensation claims. You'll act as a key contact for injured workers, employers, and healthcare providers, helping to coordinate care and facilitate return-to-work plans.

What You'll Do:

• Assist in managing workers' compensation claims from start to finish
• Communicate effectively with injured workers, employers, insurers, and healthcare professionals
• Support the coordination of medical and rehabilitation services
• Maintain accurate records and documentation
• Learn to navigate legal and medical frameworks related to workers' compensation

Who You Are:

• Experienced in customer service, medical administration, or insurance claims, OR a recent graduate in Law, Business, Nursing, Allied Health, or Psychology
• Strong communicator with excellent interpersonal skills
• Organized, detail-oriented, and able to manage competing priorities
• Eager to learn and develop your career in case management
• Empathetic with a genuine interest in helping people recover and return to work
• Sensitivity to issues related to people with medical, cultural and social needs
• Be an Australian Citizen or Permanent Resident

Why Join Us?

• Comprehensive training and ongoing support
• Opportunity to build a meaningful career with progression pathways
• Supportive, team-oriented workplace culture
• Competitive salary and benefits package

You will undergo 4 weeks' theoretical and practical training in workers' compensation case management. During this time, you will learn about:

• The life cycle of a claim
• Medical treatment types and appropriate management
• Payment of medical expenses
• Weekly compensation entitlements
• Return to work obligations, and how to facilitate early return to work outcomes
• The legal side of workers' compensation
• Dealing with challenging conversations

You will spend time working in team developing the below skills;

• Arranging medical examinations
• Taking a high volume of client and customer calls
• Assessing and processing payments to stakeholders
• Developing case management strategies
• Reviewing and monitoring treatment requests
• Liaising with stakeholders (injured workers, employers, and providers)

Further training throughout your first 12 months' will be provided to expand your knowledge of workplace injury management, return to work planning, dispute resolution and workers' compensation law.

If you're ready to take the first step into a career that makes a difference, apply now

About DXC

DXC Claims Management has been specialising in workers' compensation claims management for over 16 years, and we have an impressive track record of excellence in service delivery and innovation. We aim to return people to work and health as quickly and effectively as possible.

By providing the right services at the right time, DXC gives employers the confidence they comply with legal and regulatory requirements and injured workers the confidence they are being well cared for.

DXC Claims Management is part of the DXC Technology group of companies, the world's leading independent, end-to-end, next-generation IT services company. DXC employs 155,000 staff globally, of which over 5,000 are insurance practitioners. We work with our customers to build a culture of performance and facilitate and support medical management and return to work activities.

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice.

As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.