Customer Relationship Manager

20 hours ago

Perth, Western Australia CreditCorp Full time $60,000 - $90,000 per year
  • Perth CBD location, a short walk from Perth Station and local shops and eateries
  • Full-time Monday–Friday (no weekends or late nights)
  • No collections experience required Supportive training, coaching and career progression opportunities 
  • Monthly bonuses + 3 salary reviews in your first 18 months

Baycorp is one of Australia's largest provider of credit and receivables management services and a part of Credit Corp Group. With over 60 years of experience, we take an ethical, collaborative approach to debt resolution, helping our customers organise and take control of their finances.

About your new role
As a Customer Relationship Manager, you'll be on the frontline making outbound calls to locate and re-establish contact with customers in regards to their overdue accounts on behalf of our clients and negotiate repayment solutions tailored to their circumstances. With award-winning training, a collaborative team and career progression opportunities, you'll gain valuable skills to build a long-term career in financial services.

What your new job involves

  • Manage overdue accounts on behalf of leading Australian institutions
  • Make and receive a high volume of calls
  • Using databases and tools to locate and re-establish contact with customers
  • Build trust and rapport while negotiating sustainable repayment solutions
  • Handle objections and create positive outcomes for all parties
  • Maintain adherence to industry regulations and compliance frameworks

What we can offer you

  • 3 salary reviews in your first 18 months + earn uncapped monthly bonuses
  • Hybrid work flexibility considered after 3 months (3 days WFH, 2 in office)
  • Paid training + ongoing coaching and career progression pathways
  • Discounts and perks via our employee benefits platform
  • Health and wellbeing initiatives (24hr support with our EAP, discounted gym, health insurance, online fitness)
  • Breakfast and fresh fruit in the office
  • Paid volunteer days + option to purchase extra annual leave
  • Regular team events + 'Dress for Your Day' culture

Who you are
We don't need you to have collections experience, most of our leaders started in this role What matters most is your drive and ability to connect with people. You may have experience in call centres, retail, hospitality, sales, customer service or any role where communication and resilience are key.

  • Excellent communication skills (verbal & written)
  • Persistence and resilience in challenging conversations
  • Natural flair for problem-solving 
  • Confidence with basic computer systems
  • Share a passion for results in a fast-paced, target driven environment
  • A willingness to learn, take feedback and grow

Essential: You must be available to work a full-time fortnightly rotational roster as follows

  • Week A: Monday - Friday 7:30am – 4:00pm
  • Week B: Monday - Friday 8:30am – 5:00pm

The diversity of our people drives our ability to innovate, grow and deliver great outcomes for our people, customers, shareholders and community. At Baycorp, we value curiosity, respect for differences and a willingness to help others. We are committed to building an inclusive workplace that reflects the community and actively encourage applications from all culturally diverse backgrounds.

We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Perth 6000

  • Customer Relationship Consultant

    2 weeks ago

    Perth, Western Australia Beyond Bank Australia Full time $60,000 - $90,000 per year

    Company Description Perth, WAFulltime, Part-time, Casual availableBe part of Beyond Bank a bank that is for and with you.We are one of Australia's largest, 100% customer-owned mutual banks with a credit union heritage. With over 300,000 customers and over 40 branches across five states, we are working hard to be the best relationship bank for customers and...

  • Relationship Manager

    3 days ago

    Perth, Western Australia P&N Bank Full time $100,000 - $120,000 per year

    Opportunity to join one of Australia's largest customer-owned banking organisations, in our high performing WA Business Banking teamLeverage your previous experience in Commercial and specialised Property lendingA Relationship and Client focussed business banking team with a great cultureOpportunity for career growth, mentoring & an attractive remuneration...

  • Relationship Manager

    6 days ago

    Perth, Western Australia McMillan Shakespeare Full time $90,000 - $120,000 per year

    Through our subsidiaries, we offer a breadth of services and expertise designed to responsibly deliver superior long-term value to our clients and customers, which include Federal and State governments and some of the largest public and private sector, health and charitable organisations.At the heart of achieving this mission is our team. Driven by a passion...

  • Relationship Manager

    18 hours ago

    Perth, Western Australia McMillan Shakespeare Group Full time $80,000 - $120,000 per year

    Through our subsidiaries, we offer a breadth of services and expertise designed to responsibly deliver superior long-term value to our clients and customers, which include Federal and State governments and some of the largest public and private sector, health and charitable organisations.At the heart of achieving this mission is our team. Driven by a passion...

  • account and relationship manager

    6 days ago

    Perth, Western Australia ULTIMO INTERIORS Full time $90,000 - $120,000 per year

    About the role This is an exciting opportunity to join the team at ULTIMO INTERIORS as an Account and Relationship Manager based in Perth, WA. In this full-time, permanent role, you will be responsible for managing and cultivating strong relationships with key clients, ensuring exceptional service and driving business growth.What you'll be doingProactively...

  • Dealer Relationship Manager

    3 days ago

    Perth, Western Australia Smart Group Full time $80,000 - $120,000 per year

    Why Smart?Look forward to working with Australia's leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.Working at Smart offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you...

  • Fleet Relationship Manager

    2 days ago

    Perth, Western Australia Accelerate Full time $60,000 - $90,000 per year

    Introduction ABOUT USAs Australia's largest independent fleet management provider, our success stems from a passion for delivering innovative, tailored solutions to clients nationwide. Our team of industry professionals is key to this journey and we're actively seeking dynamic, motivated individuals to join the Fleetcare family.Description ABOUT THE...

  • Relationship Manager

    5 days ago

    Perth, Western Australia Perpetual Limited Full time $80,000 - $120,000 per year

    More Time Off for What Matters: Enjoy up to 6 weeks of leaveFlexible Work Environment: Work where you work best - whether in the office or from home.Option to work from our Perth or Adelaide office.Perpetual Group is an ASX-listed company (ASX:PPT) headquartered in Sydney, Australia, currently consisting of 11 leading brands across three distinct businesses:...

  • Client Relationship Manager

    1 week ago

    Perth, Western Australia Equity Trustees Full time $90,000 - $120,000 per year

    We are currently seeking aClient Relationship Managerto join our growingCommunity Truststeam. Based in Perth, this full-time role works closely with First Nations communities, Aboriginal organisations, and local advisory groups across WA.Reporting to the Lead, Community Trusts, you will be responsible for representing Equity Trustees as Trustee across a...

  • Client Relationship Manager

    6 days ago

    Perth, Western Australia Equity Trustees Full time $90,000 - $120,000 per year

    18th September, 2025 We are currently seeking a Client Relationship Manager to join our growing Community Trusts team. Based in Perth, this full-time role works closely with First Nations communities, Aboriginal organisations, and local advisory groups across WA. Reporting to the Lead, Community Trusts, you will be responsible for representing...