Administration Officer

Health Administration/Reception

• Location: Sunshine
• Employment Type: Part-Time (20 hours/week), Ongoing
• Salary: Admin Grade 1 + Superannuation + Salary Packaging

About the Role:

We are seeking a dedicated and professional Administration Clerk to join our team at Sunshine's Medical Ambulatory Day Unit (MADU), with expectation to also cover at Footscray Hospital, when required.

We are a Medical Ambulatory Day Unit that operates Monday to Friday and are seeking someone familiar with maintaining waitlists and patient appointments.

This role is integral in providing high-quality customer service and administrative support within the ward/department. As an Administration Clerk, you will be the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient environment.

The successful candidate will be responsible for managing reception duties, patient information, medical records, and clerical tasks to support the patient journey. If you have strong administrative skills, a keen eye for detail, and a passion for working in a healthcare setting, we encourage you to apply.

Why Join Us?

• Be part of a supportive and collaborative healthcare team.
• Gain valuable experience in a dynamic hospital environment.
• Opportunities for professional development and career growth.
• Work in a role that directly contributes to positive patient experiences.

Key Responsibilities:

• Provide a professional and courteous service to patients, families, and staff.
• Ensure accurate collection, entry, and maintenance of patient information in relevant systems.
• Manage admissions, transfers, and discharges in a timely and accurate manner.
• Efficiently maintain waitlists/appointments.
• Maintain and update patient medical records, ensuring confidentiality and compliance with hospital policies.
• Answer telephone calls professionally and direct inquiries appropriately.
• Support communication within the ward by paging staff, coordinating interpreters, and assisting with patient transfers.
• Work collaboratively with nursing and medical staff to facilitate smooth ward operations.
• Participate in quality improvement initiatives and training programs.

About You:

• Experience with IPM, EMR, and BOSSnet software systems.
• Proficiency in waitlisting patient admissions.
• Highly developed customer service and communication skills.
• Strong ability to multi-task and prioritise duties in a fast-paced environment.
• Excellent computer and keyboard skills.
• Availability Monday to Friday.
• Ability to adapt to change and work flexibly.
• Effective team collaboration and problem-solving skills.

• Strong written and verbal communication skills.

• Knowledge of medical terminology (desirable).

• Previous experience in a similar clerical or administrative role within a healthcare setting (desirable).

Position Description

About Western Health

Western Health is one of the largest healthcare providers in Victoria, caring for a vibrant, diverse and rapidly growing community of one million people in Melbourne's western suburbs.

With more than 13,000 staff, Western Health delivers 800,000+ occasions of care every year, providing high-quality, person-centred care across every life stage.

We provide a combination of hospital, community-based, at-home and in-reach services to aged, adult and paediatric patients and newborn babies. Specialties include oncology, renal, mental health, women's health and maternity, chronic diseases, geriatrics and cardiology.

We have remarkable strengths in chronic disease, complex care and developing innovative and sustainable healthcare solutions. Our experience at the coalface of healthcare delivery for some of Australia's most culturally and socioeconomically diverse and vulnerable populations provides us with unique insights into the most pressing health challenges.

Western Health operates four acute public hospitals: Sunshine Hospital (including Joan Kirner Women's and Children's), Footscray Hospital, Williamstown Hospital and Bacchus Marsh Hospital. We also operate Sunbury Community Hospital, Sunshine Mental Health and Wellbeing Centre, Melton Health and Community Services, Bacchus Marsh Community Health Centre, Caroline Springs Community Health Centre and Grant Lodge Residential Aged Care in Bacchus Marsh. Western Health also provides the primary healthcare service at the Dame Phyllis Frost Centre, a women's prison located in Ravenhall.

Why join us?

Compensation and benefits

• Competitive salary packages aligned with market standards.
• Health and wellbeing programs, including flexible work arrangements.
• Scholarships and grants to support your continuous learning journey.

Learning and development opportunities

• Access the Western Health Learning Academy (WHA) for personalised learning pathways.
• Professional growth programs, including postgraduate studies and clinical education.
• Mentorship and career support.

Community impact and inclusion

• Make a meaningful difference in patients' lives through compassionate care.
• Join a workforce that champions diversity and inclusion.
• Engage in community wellbeing initiatives and groundbreaking healthcare research.

Organisational culture and environment

• Thrive in a collaborative, compassionate and innovative team environment.
• Be part of a culture that celebrates continuous improvement and excellence in healthcare.

Ready to make an impact?

If you're passionate about being a part of a dynamic, fast-growing department, we'd love to hear from you. Simply click on the "apply" button and follow the prompts.

If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying.

Closing date: 11:59pm on 4 December 2025.

Enquiries: For further information about this role, contact Kelley Renshaw via

Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).

Western Health does not accept unsolicited resumes/applications from recruitment agencies.