Senior System Support Analyst, Queensland Health

We are seeking a fixed term temporary full-time AO6 Senior System Support Analyst to join our team as first level escalation for the system support analysts within the TWA team. This role requires the ability to validate workflow approval path data and bulk processes ensuring data
loads are correct and reconciled, liaise with HHS Business System Administrators, manage incident investigations and problem record development and review, develop and execute Major Release PVT activities. You must be driven and have enhanced knowledge of myHR and
workflows. Investigation, analytical and communication skills are required while working under tight timeframes and pressure.

We are seeking a fixed term temporary full-time AO6 Senior System Support Analyst to join our team as first level escalation for the system support analysts within the TWA team. This role requires the ability to validate workflow approval path data and bulk processes ensuring data loads are correct and reconciled, liaise with HHS Business System Administrators, manage incident investigations and problem record development and review, develop and execute Major Release PVT activities. You must be driven and have enhanced knowledge of myHR and workflows. Investigation, analytical and communication skills are required while working under tight timeframes and pressure.

Your key responsibilities:

• Assess logged issues and liaise with stakeholders to solve problems and recommend modifications to improve system effectiveness.
• Support the transition of enhancements and fixes from the release environment into the production environment (including testing) in a seamless manner by understanding the impact of changes to employee pay outcomes and providing heightened support.
• Contribute to the support and maintenance or the Queensland Health SAP HR Payroll and rostering solution in accordance with strict information system standards and documentation requirements.

Key competencies/suitability (role specific criteria and personal qualities):

• Demonstrated analytical and problem solving skills using SAP HR in Organisational Management, Payroll (preferably Australian-based system), HR to Fi/Co integration, Time Management, Personnel Administration, CATS and ESS/MSS (myHR).
• Experience in analysing and solving business issues that relate to the delivery of the pay production process and contributing to the formulation, documentation and implementation of work procedures and configuration guidelines that recognise system and business process integration points that are critical in payroll production.
• Demonstrated knowledge of relevant payroll legislation and award structures in Government.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes:

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• 38 hour full time work week
• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?

For further information on how to apply please review the attached Role Description.