System Support Specialist I

7 days ago

Australia Intelerad Full time $60,000 - $100,000 per year
Company DescriptionJob DescriptionPurpose
Responsibilities
  • Provide technical support and troubleshooting for radiology systems, including PACS, RIS, and EHR.
  • Monitor system performance and ensure uptime for radiology applications.
  • Collaborate with radiology and IT teams to optimize workflow and system efficiency.
  • Respond to and resolve user-reported issues in a timely manner.
  • Diagnose and troubleshoot technical issues while maintaining clear and professional communication with customers.
  • Work with vendors and third-party support teams for advanced troubleshooting and system enhancements.
  • Utilize internal knowledge resources to effectively resolve technical challenges.
  • Collaborate with team members and cross-functional departments on complex issues.
  • Document system issues, resolutions, and updates in an organized manner.
  • Develop and update technical documentation to support customers in product use and maintenance.
  • Support DICOM, HL7, and other healthcare interoperability standards to maintain seamless integration between systems.
  • Participate in an on-call rotation, providing support outside of normal business hours, including overtime, holidays, and weekends as required.
  • Maintain HIPAA compliance and ensure data security within healthcare IT environments.
  • Adhere to quality and regulatory compliance standards, including U.S. FDA medical device regulations, ISO 13485 requirements, and other applicable laws.
Qualifications
  • Bachelor's degree in computer engineering, Information Technology, Healthcare Informatics, or a related field (or equivalent experience).
  • 2+ years of experience in healthcare IT support, preferably in a radiology setting.
  • Excellent problem-solving and communication skills.
  • Ability to work both independently and as part of a team in a fast-paced healthcare environment.
  • Experience with ticketing systems such as Salesforce ServiceCloud, ZenDesk, or ServiceNow (ServiceNow preferred).
  • Strong knowledge of PACS, RIS, DICOM, and HL7 standards.
  • Proficiency in Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or Oracle.
  • Understanding of medical informatics architecture, including VMware and storage solutions.
  • Experience troubleshooting Windows and Linux-based systems.
  • Experience with PostgreSQL.
Desired Competencies
  • Industry certifications in relevant technical domains (e.g., Microsoft, VMware, Cisco) preferred.
  • Red Hat Certified System Administrator (RHCSA) certification preferred.
  • Experience in scripting or automation for system administration (PowerShell, Bash, Python).
  • Knowledge of cloud-based medical imaging solutions and telemedicine technologies.
  • Fluency in multiple languages (French a bonus).
Additional Information

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