IT Support Officer

6 days ago

Australia I-MED Radiology Network Full time $60,000 - $90,000 per year

About this role

IT Support Officer

Full-time | Location: Brisbane | Hours: Monday to Friday, 7:00 AM – 7:00 PM (shift service)

About I-MED Radiology

I-MED Radiology Network is Australia and New Zealand's largest diagnostic imaging network, offering medical imaging and radiology services including x-ray, PET, CT, MRI, Nuclear Medicine, Ultrasound, Mammography and interventional procedures.

At I-MED Radiology Network there is a strong belief that we can be the most respected and trusted medical imaging specialists in the world. That's our vision, underpinned by our purpose - to help save lives and reduce uncertainty. We strive to be the provider of choice, providing answers to health questions and delivering high quality care and service to our patients and referrers, every time.

About the Role

Our IT team is currently seeking an experienced and enthusiastic First-Level IT Support Officer to join us in Brisbane. This role operates full-time, and depending on shift arrangements can start as early 7AM finishing at 3PM, or starting as late as 11AM, finishing at 7:00 PM, Monday to Friday. We offer 2 days per week working from home after the first month.

You will work on a busy yet supportive inbound service desk, primarily answering calls from healthcare professionals. While technical or medical experience is a plus, exceptional customer service and soft skills are essential to excel in this role.

What You'll Be Doing

  • Responding to calls in a timely, professional, and considerate manner
  • Providing exceptional customer service, demonstrating care and empathy
  • Developing and maintaining strong working relationships with healthcare professionals, patients, staff, and managers
  • Collaborating with the IT team to resolve issues and escalate when necessary
  • Providing hands-on support to employees at our Newstead office in addition to remote support for other off-site employees.

What We're Looking For

  • Strong customer service skills and experience
  • Previous high-volume service desk experience
  • Demonstrated initiative and willingness to learn
  • Strong computer skills and the ability to use multiple programs at once
  • Excellent interpersonal and communication skills
  • Ability to work autonomously and as part of a team
  • Technical or medical experience is beneficial but not essential, but we look for people who connect strongly with the purpose of our business and why we are important to patients.

What We Offer

  • A collaborative and professional working environment
  • Opportunities for career advancement with I-MED's continued growth and expansion
  • Commitment to your health and well-being, including access to an employee assistance program

At I-MED, we offer a dynamic and supportive work environment where your skills and expertise will be valued. You will have the opportunity to make a meaningful impact in the services we offer to our patients across ANZ while advancing your career.

Apply now for a confidential conversation.

Equal Opportunity Employer:

I-MED is an equal opportunity employer and is committed to diversity and inclusion in the workplace.

Job details

Job Reference:

I-MED/1005905

Employing Entity:

I-MED Radiology Network Limited

Location:

Australia - QLD - Brisbane

Job type:

Permanent FT

Job Family:

Administration

Date posted:

30-Sep-2025

Attachments:

No File Attached

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