Service Coordinator

We are looking for a dynamic Service Coordinator based in our Maroochydore Head Office.

• Full time

• Comprehensive support and training

• Career advancement opportunities

• Work for an innovative NDIS Support Provider providing "Healthy Support Work"

About FITCare

FITCare Support Services is a Registered NDIS Provider and has a strong pedigree in the Health and Fitness industry.

FITCare delivers Core and Capacity building support with health and wellbeing always front of mind. We focus on person-centered care and support and are committed to achieving our client's goals.

Our team provides high-quality supports and inspires a healthier lifestyle for all.

About the Role

The Service Coordinator is a vital team member that ensures the delivery of quality supports that meet the participant's needs and compliance. Our Service Delivery team are the first point of contact for our participants and their networks, including the Disability Support Workers on their team. The Coordination Team ensure we have an understanding of our participant's individual needs and work to create innovative experiences and support. Daily tasks will include generating reports and service agreements, data entry and communication with management, support workers, and participants.

The role is full time (Monday - Friday) with a possible option of permanent part time and located at our Maroochydore Head Office. Exact hours can be negotiated to suit individual and business needs.

Do you have:

• The ability to work under pressure & maintain professionalism at all times

• Strong organisational and time management skills.

• Excellent attention to detail and communication skills

• A positive approach to change and solutions orientated

• Respectful of others and maintains confidentiality

• A proven commitment to supporting People with Disability to achieve their goals

About You

Essential:

• An exceptional eye for detail

• A passion for health, fitness, and wellbeing

• A minimum of 3 years' experience in a similar role (desired, not essential)

• Knowledge and experience working within the NDIS (or similar environment)

• Experience in planning, implementing, and monitoring quality person centred support within a fast-paced environment

• Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face-to-face.

• Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience and mode (phone, on-line, face to face).

• Time management/organisation: accomplish objectives effectively within timeframe given and carry out administrative duties within portfolio in an efficient and timely manner.

• Experience with rostering and coordinating supports

• A willingness to try new things and be receptive to supervisor feedback and advice

• The desire for continuous improvement, education and career advancement

• High level computer literacy skills, in particular, MSOffice products

• Working with Children Check or willingness to obtain

• NDIS Worker Screening check or willingness to obtain

• Current driver's licence

• National police check

Desirable:

• Experience in a similar role within the NDIS

• Health and Fitness experience and/or qualifications

• Knowledge and experience in implementing Continuous Improvement systems

• Experience with NDIS compliance and policies and procedures

• Internal and external audits

• Experience with NDIS software platform, Flowlogic.

We Offer…

At FITCare Support Services we strive to be an "Employer of Choice" because we know how important our team members are. We focus on providing team members with comfortable working environments, continual support, and a hands-on training experience. FITCare remunerates based on qualifications and experience.

If you meet the above criteria, please submit your Cover Letter detailing your suitability and current Resume

Only shortlisted candidates will be contacted for an interview.

FITCare supports an inclusive work environment and encourages all candidates to apply.