Client Care Representative

2 weeks ago


Sydney, New South Wales, Australia Sonova AG Full time $45,000 - $65,000 per year

Love interacting with people and providing 5-star customer service?

Want to make a difference in people's lives?

Looking for a role with purpose and potential?

We have exciting opportunities across our clinics for customer service/admin professionals to work in the following areas - Sydney South & Illawarra (Campbelltown, Caringbah, Revesby, Sutherland) as well as Shellharbour, Wollongong and Bowral.

These are casual positions, providing general support and leave cover for our busy hearing clinics. Work hours are rostered Monday to Friday, 8:30 am–5:00 pm, with shifts allocated to meet clinic needs. Flexibility is essential.

You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role. Full training and ongoing support provided.

Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We exist to make a positive difference in our clients lives through better hearing. 

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team

What will you be doing?

  • Welcoming our clients and managing their experience for optimal outcomes
  • Scheduling and confirming appointments for our clients
  • Providing administrative support to our Clinicians (Audiologists/Audiometrists)
  • Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
  • Managing the clinic phone line and shared email inbox 
  • Billing our clients correctly and taking a range of payments 
  • Learning and competently using a range of software and applications

What do you need to be successful in this role?

  • Prior experience in face to face customer service and/or administration role
  • A passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation and lots of energy
  • Excellent organisational and time management skills
  • Ability to work autonomously and effectively within a team
  • Focus on results and the best possible outcomes for both our clinic and our clients
  • Intermediate computer skills
  • An interest in learning about features and basic repair/maintenance of hearing aids

What's in it for you?

  • Competitive hourly rate plus super
  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub 
  • Generous employee discounts on Sonova Products for yourself and your family
  • Online Wellbeing Centre & Employee Assistance Program (EAP)
  • Access to the LinkedIn Learning Platform
  • Opportunity to grow and develop in your role and beyond
  • A values driven and people-centered culture
  • Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
  • A genuinely rewarding role with purpose and meaning

Sounds interesting?

If you feel that this opportunity is right for you, we would love to hear from you



  • Sydney, New South Wales, Australia Private Advertiser Full time $45,000 - $65,000 per year

    Are you currently in a busy customer facing role requiring administrative skills, or in a retail/hospitality role?   Do you enjoy delivering a wide range of services in a busy environment and working in a small team?About UsWorkspace365is looking for a Client Service Representative for our Sydney location.BenefitsRight near public transport...

  • Client Services

    4 weeks ago


    Sydney, New South Wales, Australia Maxlife Care Full time

    Client Services & Business Support OfficerJoin to apply for the Client Services & Business Support Officer role at Maxlife CareClient Services & Business Support Officer1 day ago Be among the first 25 applicantsJoin to apply for the Client Services & Business Support Officer role at Maxlife CareGet AI-powered advice on this job and more exclusive...


  • Sydney, New South Wales, Australia SS&C Full time $90,000 - $120,000 per year

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...

  • Manager Care Services

    2 weeks ago


    Sydney, New South Wales, Australia Multicultural Care Full time $104,000 - $160,000 per year

    Make a meaningful impact. Lead diverse care teams in delivering person-centred support to communities across Sydney.Multicultural Care is a leading not-for-profit organisation providing culturally sensitive home and community-based support to older people, people with disabilities, and their carers. We are seeking an experienced and values-driven Manager,...


  • Sydney, New South Wales, Australia SS&C Technologies Full time $80,000 - $120,000 per year

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...

  • Client Care Advisor

    2 days ago


    Sydney, New South Wales, Australia CHANEL Full time $60,000 - $120,000 per year

    Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people...

  • Client Services

    4 weeks ago


    Sydney, New South Wales, Australia Maxlife Care Pty Full time

    OverviewClient Services & Business Support Officer is a role within a rapidly growing disability support provider, supporting ELT, Sales & Marketing initiatives and assisting with executive operations.Maxlife Care – Who we areMaxlife Care is a leading provider of specialist high-needs disability care. Led by a team of dedicated doctors, nurses and...


  • Sydney, New South Wales, Australia UnitingSA Full time $65,000 - $85,000 per year

    Role Overview:The Client Relations Consultant (HELF Specialist) will work with the team across Residential Aged Care to promote UnitingSA's HELF program to new and existing residents across all five of our homes, managing their agreements and ensuring compliance with organisational and regulatory requirements.As a member of the Care Connect Team, the Client...


  • Sydney, New South Wales, Australia Unified Lawyers Full time

    Do you:have experience as a Family Lawyer?no longer want to Practice or manage a large case load and worry about billable hours?want to work from home with the flexibility to work full-time or part-time? If you answered yes to any of the above, then this role may be perfect for youIf you are a lawyer with a minimum of 1-2 years PAE in Family Law and are...

  • Care Coordinator

    4 weeks ago


    Sydney, New South Wales, Australia Concept Care Full time

    OverviewCare Coordinator – Full Time | 5 Days in OfficeGregory Hills | Client Services TeamAbout UsConcept Care is a leading NDIS Registered Provider committed to delivering high-quality, person-centered care for people living with disability, mental illness, injury, and age-related needs. Our mission is to empower clients to live as independently as they...