Client Care Assistant

• Work alongside top-tier Personal Injury Lawyers
• Inclusive team environment
• Grow your career in a progressive and rapidly expanding firm

About Us
At Longton Compensation Lawyers, we are dedicated to providing expert legal advice and compassionate support to individuals navigating complex compensation claims. Our firm prides itself on a client-centered approach, combining deep industry expertise with a genuine commitment to our clients' well-being. Led by a team of experienced professionals, we foster a collaborative and inclusive culture that values integrity, excellence, and continuous growth.

Our modern office in Sydney CBD & Chatswood serves as a hub for innovative legal solutions, and we are proud to support our clients through a broad range of compensation matters. As we continue to grow, we're looking for passionate team members who share our values and are eager to contribute to our ongoing success, to join us.

The Opportunity
We are seeking a motivated Client Care Assistant with proven experience in client support and administration to join our dynamic team in our modern Sydney CBD/Chatswood office. This is an excellent opportunity for a proactive professional looking to work in a forward-thinking, collaborative environment. You will play a vital role in supporting our team by managing client outreach activities and providing essential administrative support in our day-to-day operations, helping us strengthen client relationships and keeping our operations running smoothly.

Key Responsibilities
Client Care

• Assist in calling new clients to introduce our services and establish initial contact, providing a great first impression, and guiding them through the initial stages of their case
• Handling appointment bookings, reschedules, reminder calls, and activities as needed to ensure excellent client service
• Actively monitoring follow-up queues, booking initial conferences and converting potential clients into active clients
• Maintain detailed logs of calls made, outcomes, and follow-up actions
• Schedule follow-up calls or meetings to nurture client relationships
• Visit stakeholders and clients in person or virtually, as needed, to foster engagement and support
• Supporting the team in meeting client acquisition goals through effective communication and follow-up.

Administrative Support

• Handle general office duties such as filing, data entry, and document preparation
• Support ad-hoc requests from team members to ensure efficient daily operations

Who We Are Looking For

• Proven experience in a support, client-facing, or administrative role, preferably within a professional service or legal environment
• Experience in making outbound calls, scheduling, and maintaining detailed records
• Excellent communication skills, both written and verbal, with the ability to confidently liaise with clients and stakeholders
• Strong organisational and time-management skills, capable of managing multiple priorities efficiently
• Confidence in making outbound calls and liaising with clients and stakeholders
• Proficiency with office systems; experience with legal practice management software (e.g. Actionstep) is advantageous but not essential
• Proactive, solutions-oriented approach with attention to detail and professionalism
• Friendly, professional, proactive, and client-focused attitude

What We Offer

• Flexible 35-hour work week with options for flexible start and finish times.
• Competitive salary aligned with experience
• Supportive, inclusive environment focused on professional growth and development
• Access to exclusive employee discounts and offers
• Employee Assistance Program
• Mentoring from experienced employment law professionals
• Hybrid work an option to support work-life balance
• Modern, conveniently located Sydney/ Chatswood office with a collaborative team atmosphere

Apply Now
We would love to hear from you, please submit your CV and Cover Letter addressed to the Talent Acquisition team.

Please be
advised
that we do not accept unsolicited resumes or candidate profiles from recruitment agencies. Any such submissions will be considered the property of Longton Group, and we will not be held liable for any fees or charges associated with unsolicited referrals. Kindly refrain from contacting us regarding this role, unless explicitly invited to do so.