Casual Administrative Assistant

2 weeks ago

Sunshine Coast, Australia Harmony Psychology Full time $104,000 - $130,878 per year

Causal Administrative Assistant

Sippy Downs, Sunshine Coast QLD

Harmony Psychology is a private practice located in Sippy Downs, providing compassionate and professional psychological services to our community. We are seeking an experienced administrator to join our friendly team on a casual basis.

About the Role

This position is ideal for someone who enjoys part-time, flexible work and would like to provide reliable support to our practice. The role will involve covering staff leave (sick days and holidays) and working 2–3 days per week as required.

About Harmony Psychology

Harmony Psychology is a trusted Mental Health Service Provider on the Sunshine Coast, recognised for delivering high-quality care to individuals from all walks of life. As our reputation and team continues to grow, we remain committed to the well-being of our clinicians and staff, fostering a supportive and valued team environment where everyone can thrive. 

The Role

Our administrative team is the backbone of our business, serving as the first point of contact for both clients and referrers. As a crucial member of this team, you'll be responsible for delivering excellent customer service and providing essential support to our psychologists and Director.

Key Responsibilities

  • Handle reception duties, including answering phones, scheduling appointments, and managing emails enquiries
  • Utilise Halaxy to manage clinical administrative tasks effectively
  • Process payments and claims for Medicare, DVA, NDIS, Workcover Qld and Private Health Care Insurance
  • Warmly greet clients and stakeholders, and make them comfortable on arrival
  • Manage the diaries of the clinical team and ensure smooth scheduling
  • Assist the clinical team by sending correspondence to GPs and other parties, scanning and uploading documents and correspondence, filing, and maintaining inventory
  • Uphold confidentiality and manage sensitive information responsibly
  • Contribute to fostering a healthy team culture and embody the values and professional image of Harmony Psychology
  • Be willing to perform light office cleaning duties

For This Position, You Will Have:

  • A warm disposition, positive attitude, and commitment to excellence
  • Exceptional organisation and time management skills
  • Ability to multitask effectively under pressure
  • Strong problem-solving skills
  • Keen attention to detail
  • Outstanding interpersonal skills for interacting with clients, referrers, clinicians
  • Strong written and verbal communication skills
  • Capacity to work independently and take initiative
  • Ability to follow directions and adapt as needed
  • Previous experience in mental health or allied health administration (Preferred)
  • Knowledge regarding Medicare, DVA, NDIS, Workcover Qld, and Private Health Insurance claims processing
  • Proficiency in technology including using Halaxy, Xero, and Microsoft Office (Preferred)

What We Offer

  • A supportive, respectful, and values-driven workplace
  • Casual hours (approx. 2–3 days per week), with flexibility to cover staff leave
  • Training in our systems and processes
  • The opportunity to be part of a small, caring team making a difference in the community

If this sounds like you, we want to hear from you To apply for this position and join our dedicated team delivering quality psychological services on the Sunshine Coast, please attach your CV and Cover Letter introducing yourself and explaining why you're the ideal candidate for the role.

Please note only shortlisted candidates will be contacted.

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