Multi Facility Patient Liaison Officer

Employment Type: Temporary Full Time (Up until 30/06/2026)

Position Classification: Administration Officer Level 4

Location: Across NBMLHD Facilities

Remuneration: $ $37.29 per hour

Hours Per Week: 38

Requisition ID: REQ600301

Applications Close: 02/09/2025

With CORE Values of Collaboration, Openness, Respect and Empowerment, working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role.

About Us

Nepean Blue Mountains Local Health District (NBMLHD) is a wonderful place to expand your career and grow your skills and knowledge. As a recognised leader in the healthcare industry, we provide a range of public health services to the Nepean, Blue Mountains, and Lithgow Region.

We are seeking a motivated Patient Liaison Officer to support patient admissions and financial classification across multiple facilities within NBMLHD. In this role, you will ensure accurate revenue capture by assessing patient eligibility, guiding financial elections, and maintaining compliance with NSW Health policies. You'll work closely with clinical and administrative teams to support private and compensable patient processes, manage overseas visitor billing, and provide education to staff on revenue procedures. This position operates on a 7-day rotating roster and plays a key role in enhancing both patient experience and financial outcomes.

Join a team where your attention to detail and communication skills make a real impact. At NBMLHD, your work supports quality care and sustainable health services.

Benefits available to eligible NBMLHD employees

• Accrued Day Off (ADO) for full time employees
• Opportunity for extra tax savings through Salary Packaging
• Novated Leasing
• Great education opportunities through Education Training Service which offers over 110 courses each year
• Access to our Employee Assistance Program (EAP) for staff and family members
• Fitness Passport

NBMLHD is committed to achieving a diverse workforce and is an Equal Opportunity Employer and actively encourages diversity and inclusion within our workforce. We encourage and welcome applications from people of diverse backgrounds including Aboriginal and Torres Strait Islanders; people living with disability; people from a Culturally and Linguistically Diverse (CALD) background; people who identify as LGBTQI+, people with a lived experience of mental health concerns and people of mature age.

NBMLHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards.

For assistance with applying through the NSW Health Career Portal please click here.

What you will bring to the role

• Exceptional customer service, verbal communication and negotiation skills and ability to have difficult conversations with patients and their families
• Willingness and ability to work a 7-day rotating roster with demonstrated ability to be flexible
• Accurate word processing skills and demonstrated competent use of computer programs including, Word, Excel and electronic patient records
• Ability to work independently and problem solve with limited guidance
• Demonstrated high level organisational skills and ability to prioritise competing demands, with minimal direction, to ensure timely completion of all work
• Demonstrated ability to write clear and accurate documentation and correspondence
• Demonstrated accurate judgment in applying financial classifications, NSW revenue related policies and the principles of the Australian Health Care Agreement
• Ability to undertake documentation reviews and quality checks

Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.

Need more information?

1) Click here for the Position Description

2) Find out more about applying for this position

For role related queries or questions contact Catherine Browne on