Multi Facility Patient Liaison Officer

Employment Type: Temporary Full Time (up to 20/04/2026)

Position Classification: Administration Officer Level 4

Location: Hawkesbury Hospital

Remuneration: $ $37.29 per hour

Hours Per Week: 38

Requisition ID: REQ610153

Application Close: 13/010/2025

With CORE Values of Collaboration, Openness, Respect and Empowerment, working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role.

About Us

Nepean Blue Mountains Local Health District (NBMLHD) is a wonderful place to expand your career and grow your skills and knowledge. As a recognised leader in the healthcare industry, we provide a range of public health services to the Nepean, Blue Mountains, and Lithgow Region.

Hawkesbury District Health Service is a teaching hospital in Windsor NSW, providing acute, community and allied health services for the local community and surrounding districts. The service provides 24-hour emergency, medical, surgical, diagnostic, maternity, neonatal, paediatric, palliative, intensive and coronary care services.

We are looking for a motivated and patient focused individual to join our team in a multi facility role supporting staff, patients, and clients across Nepean Blue Mountains Local Health District (NBMLHD). This position plays a vital role in ensuring effective outcomes in revenue generation, cash flow management, and quality assurance, all in alignment with NSW Ministry of Health and NBMLHD policies.

The successful candidate will be responsible for maximising revenue by thoroughly assessing Emergency Department and direct to ward admissions to determine accurate classifications, including but not limited to Medicare ineligible patients, Department of Veterans' Affairs, workers' compensation, and armed forces personnel. You will also participate in a seven day rotating roster, ensuring admitted patients are presented with the correct election choices based on their circumstances and that these details are accurately recorded.

This is a great opportunity to contribute to the financial sustainability of our health services while delivering high quality support to patients and staff. Join us and be part of a team that values precision, integrity, and service excellence. Apply today to make a meaningful impact in healthcare.

Benefits available to eligible NBMLHD employees

• Accrued Day Off (ADO) for full time employees
• Opportunity for extra tax savings through Salary Packaging
• Novated Leasing
• Great education opportunities through Education Training Service which offers over 110 courses each year
• Access to our Employee Assistance Program (EAP) for staff and family members
• Fitness Passport

NBMLHD is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, Cultural and Linguistically Diverse (CALD) people, neurodiverse individuals, and people with disabilities to apply

NBMLHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards.

For assistance with applying through the NSW Health Career Portal please click here.

What you will bring to the role

• Exceptional customer service, verbal communication and negotiation skills and ability to have difficult conversations with patients and their families
• Willingness and ability to work a 7-day rotating roster with demonstrated ability to be flexible
• Accurate word processing skills and demonstrated competent use of computer programs including, Word, Excel and electronic patient records
• Ability to work independently and problem solve with limited guidance
• Demonstrated high level organisational skills and ability to prioritise competing demands, with minimal direction, to ensure timely completion of all work
• Demonstrated ability to write clear and accurate documentation and correspondence
• Demonstrated accurate judgment in applying financial classifications, NSW revenue related policies and the principles of the Australian Health Care Agreement
• Ability to undertake documentation reviews and quality checks

Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.

Need more information?

1) Click here for the Position Description

2) Find out more about applying for this position

For role related queries or questions contact Catherine Browne on