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Desktop Engineer

2 weeks ago

Sydney, New South Wales, Australia VIS Global Pty Ltd Full time $104,000 - $130,878 per year

Role: AUS | Desktop Engineer

Location: Sydney

Contract Duration- 15 Days


The purpose of the Desktop engineer role is to provide onsite and remote desktop support by responding to and resolving incidents and service requests whilst maintaining a high level of customer satisfaction and investigate diagnose and resolve hardware and software faults related to end-user devices


• Providing End User device technical support and a customer-oriented service experience.


• Manning the technical hub for walk-up requests


• Troubleshooting desktops laptops and tablets running a Windows OS (10 and 11).


• Working within Azure AD


• Working with and troubleshooting common enterprise applications (MS Office 365, Adobe, etc..)


• Troubleshooting peripherals (printers, POS terminals, barcode scanners, etc…)


• Ability to work with composure and professionalism when dealing with multiple demands


• Minimum 2 years experience with troubleshooting end user issues in a corporate environment


• ITIL v3 MCITP/MCTS and/or relevant technical qualifications highly regarded.