Desktop Support Engineer

Stake is looking for a Desktop Support Engineer to join our team at our Sydney CBD office, with a hybrid working model

We're an Australian investing platform that helps ambitious people confidently grow their wealth. By offering seamless, immersive access to the share markets, we've empowered a new wave of investors.

Stake has grown fast from a fintech startup into a robust financial services company. Today we have 700,000+ customers and more than A$5 billion under administration.

At Stake, we break barriers in everything we do. Just like our customers, we're driven by ambition. Our desire for continuous growth is what creates the collaborative and high-performance environment we work in.

Though we're spread around the world, we're a unified team moving towards a shared vision: to unleash the investor in everyone.

Join us as we continue to reshape the financial industry, inspiring investor confidence and celebrating our wins along the way.

About this role

Salary Range: $
85,000 to $90,000+super

As the Desktop Support Engineer at Stake you'll be the first call for our Sydney and global team to enable them to do their best work. You'll be involved in all aspects of internal IT across device management, support, administration and contributing to IT projects and initiatives.

As this role has a focus on our Sydney office, there is an expectation that the role is performed onsite on a fulltime basis.

Your primary responsibilities will be:

• On-site support including meeting rooms, desks, audio visual equipment, networking, printers.
• Onboarding/offboarding: Including the procurement of hardware, creating new system accounts, device configuration and getting new Stakers setup in our IT environment. Offboarding involves closing down accounts for a leaver and the retrieval of Stake hardware.
• Setup, installation, configuration and troubleshooting macOS and Windows hardware. This includes managing these devices using MDM platforms.
• Manage our internal hardware, keep asset management records up to date. This also includes the disposal of Stake hardware or e-waste.
• System administration across our suite of internal SaaS applications.

A bit about you

• You have a diploma in a related field.
• Excellent communication, written and interpersonal skills to effectively assist users with varying levels of technical knowledge.
• Exposure to administration across various SaaS platforms including Google Workspace, Microsoft Entra ID, Okta, Jira, Confluence, Slack.
• Experience in supporting and troubleshooting both macOS and Windows operating systems and hardware.
• You have basic networking knowledge and understand networking concepts and managing Wi-Fi infrastructure.
• You'll contribute to our internal user and technical documents to make sure they are relevant and up to date.
• You have the ability to work independently, we're a small IT team and we want to empower you to contribute to everything IT at Stake.

At Stake, we're more interested in your attitude than your resume. If you believe this is a role you want to jump into, please apply and let us know why in your cover letter

Benefits of working at Stake

You'll have the opportunity to work with autonomy while learning from some of the best talent in the industry, playing a meaningful role in building a company that has loads of positive momentum and excitement around it. Having said that, we also have perks.

Please see on
our Careers website
the list of benefits under our
Grow with Stake
program. They include:

• Professional development allowance
• Wellbeing allowance
• Up to 16 weeks of paid parental leave
• Childcare allowance
• Extra paid leave during tough times
• Discretionary performance bonus and talent referral bonus
• Employee Share Options scheme

Stake is an equal opportunity employer that values diversity. We're proactive about providing an inclusive work environment and do not discriminate based on race, religion, nationality, gender, sexual orientation, age or disability status. We're also endorsed by WORK180 as a great employer for women.

It all comes together to explain why Stake placed 1st in the 2024 AFR BOSS Best Places to Work list for the Banking, Superannuation & Financial Services category, across all of Australia and New Zealand.

So what happens next?

Once we've received your application, we'll give it the attention it deserves, and you'll hear from us regardless of the outcome. If we think you'd be a great fit for our team, we'll give you a call and take it from there.

To all recruitment agencies: Stake does not accept agency resumes. Please do not forward resumes to our jobs alias or directly to Stake employees. Stake is not responsible for any fees related to unsolicited resumes.