Desktop and Network Support Engineer

About DBS:

At DBS, we're passionate about creating environments where technology and design work seamlessly together.

We bring our clients' vision to life through integrated systems, stellar support, and genuine care. We work as one team across engineering and IT to deliver outcomes that simply work.

Our vision is to lift the level of ingenuity, execution, and client service across the Building Services, Workplace Technology and IT industries.

About the role:

We are looking for a Level 1 Desktop and Network Support Engineer. This role will suit someone who wants to become technically excellent and is looking to learn embark on the next phase of professional growth.

You will join our great team and report to our IT Lead, working in a hybrid arrangement from our modern Sydney CBD office. Due to the nature of this role, we require our successful new team member to be located in Sydney, NSW.

Not only will you be part of a great team, but you will also have contact with and work alongside our Associates and Directors who are committed to the development of our people.

What you'll do:

Our Desktop & Network Support Engineer is the first point of contact for all IT support requests, both internally for DBS team and also external clients. This role is responsible for providing timely, courteous, and effective technical assistance to end users, including troubleshooting hardware, software, and network issues. The position requires strong communication skills, problem-solving ability, and a customer-focused mindset to ensure the smooth operation of client technology systems managed by DBS.

What you'll need:

Experience and Qualifications you'll need:

• Certificate or Diploma in Information Technology (or equivalent experience).
• Previous experience in a customer service or IT support role.
• ITIL Foundation certification (advantageous but not required).
• Current drivers licence
• Strong verbal and written communication skills.
• Team collaboration (working across Level 2/3 teams).
• Customer-focused with the ability to remain calm under pressure.
• Knowledge of Windows and/or macOS operating systems.
• Familiarity with Microsoft 365 (Outlook, Teams, Office, OneDrive, SharePoint).
• Using Remote support tools (TeamViewer, Splashtop, VNC etc.)
• Understanding of basic networking concepts (Wi-Fi, LAN, VPN).
• Knowledge of network infrastructure including routers, firewalls, switches, wireless access points (desirable but not essential)
• Ability to troubleshoot and resolve common IT issues.
• A desire to grow and learn.

What you'll receive in return:

• Our commitment to your professional development; we will give you the tools to shape the role and your development to make it your own.
• Technical and self-development training.
• Fully stocked kitchen, coffee machine and bar. (Lunch bought for you every day you are in the office).
• A great office culture that is all about collaboration.
• Incredible purpose-built office with full size golf simulator.
• Hybrid working with 2 days a week remote option.
• Social events and celebrations for DBS team and partners.
• Video game nights, work drinks and other fun events.
• Employee share plan.
• Spot rewards for above and beyond performance.
• Flexible work life balance.
• Employee Assistance Plan.

Our culture:

We value our team for who they are, their technical and life experience and the diversity they bring to DBS.

We work hard but we have fun and we pride ourselves on living by our values of:

• Your project is our project
• Bring your personality
• No tall stories; just the facts
• Relationships equal better outcomes
• Start strong. Finish stronger.

The interview process;

Just like we want to find the right person, we know you want to find the right role so we have created the following process where you will get to meet your manager, team and the Directors as well.

• Short listed VC screen.
• 1st interview.
• 2nd interview with technical assessment.
• References and offer.

We will be contacting candidates as appropriate applications come through so if this exciting role looks like the opportunity, you are looking for, please apply today with a short cover letter, specifically addressing which of our values you identify with the most and why you would be a good fit.

Please apply directly through our LinkedIn jobs page.

Thank you, recruiters, we have this one sorted.