Admissions & Student Support Officer – RTO

19 hours ago

South Melbourne VIC, Australia Melbourne Trade Institute Full time $52,152 - $89,975 per year

About Us

We are currently in the process of registering as a Registered Training Organisation (RTO) offering nationally recognised qualifications. We are seeking proactive applicants interested in joining us at the foundation stage as an Admissions & Student Support Officer, responsible for both onboarding new students and supporting them throughout their study journey.

This role is ideal for someone who enjoys working closely with people, can balance administration with student care, and understands (or is willing to learn) RTO compliance requirements.

Key Responsibilities - Admissions & Enrolment

  • Respond to student enquiries via phone, email, social media and walk-ins.
  • Guide prospective students through course information, fees, and study requirements.
  • Assess enrolment applications and verify supporting documents.
  • Prepare and issue Letters of Offer, Student Agreements & COEs
  • Ensure accurate and compliant data entry into SMS/CRM systems.
  • Assist with Agent communication and lead follow up.
  • Support adherence to ASQA Standards, ESOS Act & National Code requirements (training provided if needed).

Student Support & Administration

  • Conduct student orientation and onboarding sessions.
  • Assist students with LLN assessments, timetable queries and academic support referrals.
  • Monitor attendance, engagement and academic progression.
  • Provide welfare and general support, referring to external services where necessary.
  • Facilitate communication between trainers, compliance team, and students.
  • Support complaints & appeals processes in line with internal policies.
  • Maintain student records and files in accordance with regulatory requirements.

Skills & Experience

Essential

  • Experience in RTO / CRICOS / VET / Student Services / Education Administration.
  • Excellent communication skills and professional presentation.
  • Strong organisational and time management skills.
  • Ability to work independently and in a small team environment.
  • Competent in Microsoft Office and/or CRM/SMS platforms.

Desirable (Not Mandatory)

  • Experience in RTO Manager
  • Knowledge of SRTOs 2025, ASQA, ESOS Act, and National Code.
  • Prior exposure to compliance-based administrative processes.
  • Experience working with education agents and international students.

Why Join Us?

  • Opportunity to be part of the founding team as the organisation grows.
  • Supportive leadership with mentoring and training available.
  • Career pathway as the RTO expands into multiple courses and campuses.
  • Make a real impact in shaping student experiences and systems.

Important Notice

This position is currently offered as an Expression of Interest (EOI).

Formal employment and start date will be confirmed upon successful RTO registration.

Job Type: Permanent

Pay: $52,152.90 – $89,575.18 per year

Work Location: In person

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