Service Centre Technical Analyst

5 days ago

Preston, Victoria, Australia Melbourne Polytechnic Full time $60,000 - $120,000 per year
  • Vacancy Number: 163
  • Position Title: Service Centre Technical Analyst
  • Employment Status: Casual
  • Department: ICT Services
  • Location: Preston
  • Award Classification: PACCT 5.3
  • Salary: $50.18 per hour
  • Hours per Week: 22.8
  • Applications Close: Tuesday 11 November 2025

Why Join Us

Melbourne Polytechnic has been a leader in practical, real-world education since 1912. We offer:

  • Industry-led, hands-on training
  • Inclusive, future-focused environments
  • A strong commitment to staff wellbeing
  • A culture built on curiosity, collaboration, and care
About the Role

Melbourne Polytechnic is seeking a dynamic Service Centre Technical Analyst to support the effective delivery of IT service management and technical support. This is a great opportunity to contribute to strategic projects, drive operational improvements, and support collaborative team success in a purpose-driven environment.

Key Responsibilities
  • Provide technical support via Service Desk, onsite, and classroom support channels.
  • Investigate and resolve incidents and service requests using ITSM tools.
  • Assist in ITIL Problem Management and contribute to root cause analysis.
  • Deliver 2nd level support for endpoint computing, teaching technologies, and video conferencing.
  • Monitor workloads and provide data-driven recommendations for resource allocation.
  • Contribute to ITIL process enablement and documentation.
Skills and Experience Required
  • Relevant IT degree or equivalent experience/training.
  • Strong customer service skills in a fast-paced IT environment.
  • Analytical and technical problem-solving abilities.
  • Excellent communication, time management, and organisational skills.
  • Experience in call centre environments and dynamic work settings.
  • ITIL framework knowledge and experience with ITSM tools (desirable).
  • Experience in data analytics and reporting.
Additional Requirements

Successful candidate will be required to provide:

  • A valid Victorian Employee Working with Children Check (WWCC)
  • A National Police Check
How to Apply

Click Apply to submit your application through Melbourne Polytechnic's careers portal. There, you will be able to view the full Position Description and upload your documents.

Please:

  • Complete all pre-screening questions
  • Upload your CV and a brief cover letter (maximum 2 pages) outlining how your skills, experience, and personal attributes align with the Key Skills and Experience in the PD

  • If applying for a teaching role, upload combined copies of your relevant qualifications and provide your USI VET Transcript(if available):

  • Include the transcript link (from your USI Student Portal) in your cover letter, and upload the transcript PDF under the qualifications section

File Requirements:

Each file must be under 2MB. PDF is preferred (Word .doc or .docx also accepted). Avoid special characters in filenames (e.g. , @ # % *).

Selection Process

Our process includes:

  • An interview (in-person or via Microsoft Teams)
  • Reference checks
  • Employment and qualification verification
Questions?

Contact: Recruitment Team

Email: 

Diversity and Inclusion

Melbourne Polytechnic is an equal opportunity and child-safe employer. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with a disability, people from diverse cultural backgrounds and gender identities.

Recruitment Agencies

Melbourne Polytechnic manages all recruitment directly. We do not accept unsolicited applications from agencies unless engaged through the State Purchasing Contract and with prior written approval.

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