Parts Interpreter

1 week ago

Sydney, New South Wales, Australia TVH Full time $60,000 - $80,000 per year

We are seeking an energetic Parts Interpreter with a primary focus on providing exceptional customer service and expert parts advice to our customers over the counter and via telephone and email.

Responsibilities include:

  • Customer support and enquiries – via email, telephone and counter sales
  • Interpret customer requests for parts
  • Order entry and processing
  • Provide updates to customers on order status, pricing, product range and estimated delivery times
  • Provide assistance to external Sales and Warehouse teams as required

About you – Skills, experience and qualifications:

  • Demonstrate a passion for customer service, with previous retail and/or customer service experience
  • Prior experience as a Parts Interpreter or Parts Manager in a trade, retail or similar environment
  • Expert knowledge of mechanical, materials handling, agricultural, industrial or automotive parts is preferred
  • Excellent customer service and professional communication skills
  • Attention to detail and a 'can do' attitude
  • Confident computer skills, including the ability to learn an in-house ERP system
  • You may have an interest in cars, construction machinery, forklifts, tractors, and more.
  • You may have a service or parts background, or want to move away from working on the tools.

What's in it for you

You'll be part of a people-centric culture, where your well-being matters. We offer:

  • Recognition programs and incentives for your performance
  • The opportunity to join a dynamic global company that is a leader in its field
  • Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses
  • Health and Wellness program and company commitment to sustainable growth

People are at our heart

TVH is a global business with a family atmosphere, where people are at the centre. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

About TVH

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.

If this sounds like the opportunity for you, click "Apply" and submit both your resume and cover letter. Please note only short-listed candidates will be contacted.

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