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Parts Interpreter

2 weeks ago

Sydney, New South Wales, Australia Peter Warren Automotive Full time $104,000 - $130,878 per year

Peter Warren Automotive Holdings is one of Australia's largest multi-franchise automotive dealer groups. We have expanded across Southwest Sydney, Sydney's North Shore, Regional NSW, Northern NSW, and throughout Southeast Queensland and Victoria. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 2000 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.

About the Role:

We are seeking a motivated and enthusiastic Parts Interpreter to join our team and work primarily from our Warwick Farm Dealership. The successful applicant will have a positive can-do attitude and a willingness to learn.

The position will involve the following:

  • Liaise with customers to assist with Spare Parts and Accessories enquiries
  • Use of Manufacturer EPC (Electronic Parts Catalogue) to determine required parts.
  • Use of online Manufacturer's portal to locate and source parts.
  • Respond to phone and email enquiries from dealerships, ensuring part requirements are accurately identified and fulfilled
  • Processing of Customer orders and/or quotes through the DMS system (ERA)
  • Assist with stock checking and order processing
  • Working as part of a team to provide & maintain a high level standard of customer service

The successful candidate will need the following:

  • Experience with parts or the automotive industry preferred, or an eagerness to learn
  • Exceptional interpersonal and customer service skills
  • Good computer skills and basic knowledge of Microsoft Excel, Word & Outlook
  • Ability to work well under pressure
  • Excellent time management and organisational abilities
  • Strong problem-solving skills with great attention to detail
  • Experience with dealership systems or parts cataloguing is a bonus

Benefits:

  • Training pathway and growth opportunities provided
  • Embrace development and mentoring from your team, fostering personal and professional growth
  • Access discounted rates on Bupa Private Health Insurance, prioritizing your well-being
  • Exclusive discounts on vehicles, parts and servicing
  • Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times
  • Lifestyle discounts, including Gym memberships and retail discounts
  • Paid parental leave to support you and your family

If you think this role is right for you, please apply today by completing our online application.