Office Administrator

5 days ago

South Brisbane QLD, Australia Fresenius Medical Care Full time $60,000 - $80,000 per year

Position Title: Office Administrator

Reports to (position): Dialysis Clinic Manager

Primary purpose of the role:

  • To provide high quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner.
  • To support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care.

Key Responsibilities

General Administration

  • Answer the switchboard in a courteous and professional manner.
  • Liaise with patients and their families in a compassionate manner.
  • Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
  • Responsible for petty cash dispersal and reconciliation.
  • Responsible for maintaining the levels of and ordering general office supplies.
  • Actively participates in the quality improvement program.
  • Coordinate the use of the centre for physicians and/or public hospital visiting staff.
  • Act as a contact point for IT issues in the clinic.
  • Collate and forward state statistics and internal Clinics statistics as required.
  • Data entry as required.
  • Manage accounts payable processing for the Clinic.
  • Liaise with maintenance contractors to enhance the operational work area and ensure compliance with the occupational health and safety policy.
  • Provide administrative support for the Clinical Advisory Committee (where applicable).
  • Organise transport for patients to and from the dialysis clinic.
  • Book and manage appointments for patients.
  • Other duties and responsibilities as assigned by the Clinic Manager.

Billing Administration

  • To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
  • Prepare and collate all required supporting documentation required to accompany invoices.
  • Undertake banking procedures for all cheque and cash payments.
  • Prepare and maintain an accurate record management system of all patient records.
  • Prepare and maintain reconciliation records.
  • Forward ISIS data to State related Health Commission on a monthly basis.
  • Forward HCP data to Private Health Funds on a monthly basis.

Competencies (attitude, skills, typical qualifications & experience)

Essential:

  • Minimum 2 years' experience in an Administration position.
  • Intermediate computer competence in MS Office.
  • Experience in health fund Billing Administration.
  • Excellent Customer Service skills.
  • Effective communication and interpersonal skills including the ability to operate within a multidisciplinary and multicultural team.
  • Work with confidentiality, discretion and maturity.
  • Ability to multi-task in an at times busy and stressful environment.
  • Ability to prioritise tasks around interruptions and unplanned events.
  • Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice.

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