Airline Service Operator

5 days ago

Gladstone Queensland, Australia WINKEL Aviation Services Full time $60,000 - $80,000 per year

Looking for more than an everyday customer service job.

WINKEL Aviation Services has a vacancies at our Gladstone Regional Airport location. We're after a highly motivated candidates seeking work in an exciting, fast paced environment.  The successful applicant will be trained in all aspects of Airline operations. Your duties may include all, or some of the following:

Airside Service Operator: Responsibilities include but not limited to:

  • Baggage handling including loading and unloading Aircraft
  • Marshalling Aircraft onto parking Bays
  • Unloading, loading baggage and freight
  • Operating Aircraft service equipment including Aircraft stairs, Tow vehicles and Passenger assistance devices.
  • Freight consignment/ dedicated Aircraft Freighter Ground Handling.
  • Cabin Cleaning on arrival of terminating aircraft.

To be successful in this position you must have the following:

  • Employees must hold a current State drivers license
  • Employees must be eligible to obtain an Aviation Security Identification Card (ASIC)
  • Available to travel away for initial training
  • Willing to work a rotating roster over 7 days. Some split shifts.
  • Pass a mandatory pre-employment drug and alcohol screening
  • Whilst all training is provided, previous experience with airline systems would be advantageous
  • Strong communication skills and the ability to remain calm under pressure
  • A mature approach when dealing with customers requiring special needs
  • Work without direct supervision
  • Possess great time management skills
  • Impeccable grooming and presentation
  • Ability to work safely and adhere to safe work practices
  • To be physically fit and able to lift a maximum of 32kg repetitively.
  • Accept responsibility, make decisions, and take initiatives
  • Work outdoors.
  • Communicate via ground to air radio (existing AROC desirable)

If you can see yourself in this role, please submit your CV and a covering letter to: The Duty Manager, Winkel Aviation Services, Gladstone Airport.

Email: or

Applications close 27th October 2025

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