Patient Services Clerk

• Permanent, full time opportunity

• Excellent benefits including salary packaging

• Friendly and supportive team environment

About the Role
The Patient Services Clerk is accountable for providing clerical support and facilitating patient management within Clinical Neurosciences. The PSC will be involved in booking appointments, reception duties, delivering customer service of a high standard and providing high level administration assistance to the Neurosciences Consulting Rooms. 

• Handling medical records and patient information, high level administration, dealing with telephone enquiries, filling of medical records, making appointments and liaising with patients, doctors, nurses and other members of the multidisciplinary team.

• Greeting all patients in a polite and efficient manner, collecting referral letters and test results and ensuring these are available for doctors when they see the patient.

• Ensuring efficient and accurate data entry of patient details into PAS. Confirming all appointments by telephone for new patients prior to their appointment.

• Setting up of clinics for the following day as required.
   

Classifications for this position will range from HS2 – HS21 ($66,768 - $73,811 per annum pro rata)

Your Contribution

• Minimum of Year 12 HSC / VCE or equivalent

• Minimum 2 years' experience as a PSC or equivalent in a health service. 

• Ability to work in a fast-paced department

• Demonstrated high level communication skills, written and verbal

• Ability to work in a multidisciplinary team and ability to work independently

• A valid Nationally Coordinated Criminal History Check, or willing to obtain

What We Offer

• A focus on wellbeing initiatives, with regular events and programs

• Confidential, solutions-focused employee counselling

• A healthy work/life balance encouraged. Full time employment comes with a monthly Accrued Day Off (additional day off per month)

• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities

• Salary Packaging – Increase your take home pay

• Free car parking

• Discounts and Promotions always available through our Foundation

• Regular opportunities for professional development to assist you to reach your career goals

• Culture of continuous improvement

• CBD Location, close to Public Transport and close to lots of car parks

About Clinical Neurosciences
Clinical Neurosciences is a multidisciplinary unit dedicated to improving the understanding and treatment of neurological disorders. The unit provides a complete clinical and diagnostic service and maintains a strong research focus; principally centred on epilepsy, multiple sclerosis, motor neurone disease and movement disorders.

Working at St Vincent's
St Vincent's Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Application

• Please attach your resume and cover letter to your application.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

If you have any questions about this position, please contact Ellie Lemin via email at  or on

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.

Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).

Please see below for position description

LOCAL WORK ENVIRONMENT

Clinical Neurosciences is a multidisciplinary unit dedicated to improving the understanding and treatment of neurological disorders.  The unit provides a complete clinical and diagnostic service and maintains a strong research focus; principally centred on epilepsy, multiple sclerosis, motor neurone disease and movement disorders.

POSITION PURPOSE

The Patient Services Clerk is accountable for providing clerical support and facilitating patient management within Clinical Neurosciences.  The PSC will be involved in booking appointments, reception duties, delivering customer service of a high standard and providing high level administration assistance to the Neurosciences Consulting Rooms.

This position will include a wide range of duties including handling medical records and patient information, high level administration,  dealing with telephone enquiries, filling of medical records, making appointments and liaising with patients, doctors, nurses and other members of the multidisciplinary team

POSITION DUTIES

• Greet all patients in a polite and efficient manner

• Collect referral letters and test results and ensure these are available for doctors when they see the patient.

• Ensure efficient and accurate data entry of patient details into PAS.

• On completion of patient visit, ensure follow up of appointments are made as required and all requests for tests and or referrals faxed to correct Departments.

• Arrange patient transport where required

• Arrange telehealth appointments when necessary

• Book interpreters for patient when required

• Ensure effective use of email with regard to communication with doctors.

• Forward received correspondence and results once sighted by consultants to medical records

• Maintain patient files and ensure patient confidentiality

• Confirm all appointments by telephone for new patients prior to their appointment.

• Set up of clinics for the following day as required.

• Check general neuroscience email address and distribute emails accordingly

• Refilling stationery supplies when required

• Ensure clinic rooms are clean for the consultant

• Assist other administrative staff with telephone calls as required with appropriate handling of patient and doctor enquiries, transfer of calls, arrangement of appointment and emailing of messages to staff if not urgent or paging of registrar as required

SELECTION CRITERIA

ESSENTIAL REGISTRATION, LICENSE OR QUALIFICATION REQUIREMENTS

• Minimum of Year 12 HSC / VCE or equivalent

OTHER ESSENTIAL REQUIREMENTS

• Minimum 2 years' experience as a PSC or equivalent in a health service

• Ability to work in a fast paced department

• Demonstrated high level communication skills, written and verbal

• Ability to work in a multidisciplinary team

• Ability to work independently

• Intermediate to Advanced computer skills, including Microsoft Office applications

• Highly developed customer service skills

• Ability to problem solve independently

• Commitment to the St. Vincent's Health Australia mission and values

OTHER NON ESSENTIAL REQUIREMENTS

• Experience in the health industry (desirable)

• Familiarity with medical terminology (desirable)

• Knowledge of private health fund billing

• Knowledge of public health funding

• Knowledge of Patient Administration Systems

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit or get in contact at

View Reconciliation Action Plan

View Code of Conduct