Patient Services Assistant

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• Patient Services Assistant Levels 1 and 2
• Full-time or part-time positions available
• Based across Austin Health campuses

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. 

About the SAPM Division

The Surgery, Anaesthesia and Procedural Medicine (SAPM) Division is the largest operational division at Austin Health. It encompasses a wide range of specialties including Theatres, Endoscopy, Cardiology, Orthopaedics, Transplant Surgery, and more. Our PSAs are essential to the smooth operation of these services, supporting both clinical teams and patients.

About the role 

As a Patient Services Assistant, you will play a vital role in maintaining a clean, safe, and supportive environment for patients, visitors, and staff. You will assist with patient transport, environmental cleaning, and support nursing staff in daily operations across various departments including Recovery, Endoscopy, Operating Theatres, and surgical wards.

A regular day will see you:   

• Perform terminal and infectious cleans in patient areas
• Assist with patient transport and mobility under supervision
• Maintain cleanliness of patient rooms, bathrooms, and communal areas
• Replenish consumables and support service areas
• Collaborate with nursing and support staff to ensure high-quality care

About you 

As a Patient Services Assistant, you will be someone who has excellent communication skills and a strong commitment to excellence in patient care. You'll bring energy and drive to your work and have a keen interest in developing your skillset.

To be successful in this role you'll bring with you:

• Certificate III in Health (Patient Services)
• Strong interpersonal and teamwork skills
• Physical fitness and ability to perform manual tasks
• Flexibility to work across a 24/7 rotating roster
• A commitment to infection control and patient confidentiality

Our benefits 

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including: 

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation. 
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. 
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options. 
• Mentoring and career development opportunities. 

Work with us 

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures. 

If you feel this role is right for you, we encourage your early application. Even if you don't meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. 

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Edward Laker, PSA Manager at

Interested in finding out more about this opportunity? Read the position descriptions for further details:

• PSA Level 1
• PSA Level 2

Application closing date: Sunday 14 September 2025