Medical Receptionist and Administration Assistant

PRIMARY DETAILMedical Receptionist/AssistantSalary Package: Base salary from $64,910 – $66,571 p.a (pro-rata). + 12% superannuation and access to the full salary packaging benefit with Maxxia to maximise your take home pay.Appointment Type: Permanent, Part-time hours across 4 days a week (0.8 FTE hours)Be part of a University-owned, innovative academically integrated healthcare organisation where professional development, ongoing education and career progression are supported and encouragedThe RoleMacquarie University Health is currently recruiting for a Medical Receptionist and Administration Assistant to provide high quality support services for specialists within our Neurology clinic. In this role, you will provide excellent customer service, and provide administrative assistance to support the day-to-day operations of the clinic including making appointments, processing patient billing, answering phones and answering enquiries from patients and medical practitioners. Experience in scheduling appointments, calendar management, managing patient records and data entry is preferred but not essential. The role requires a firm commitment to excellent customer service, patient-centred care and attention to detail.If you are proactive in nature and appreciate working with patients, looking for an opportunity to work for a unique healthcare organisation with exposure to work in a multidisciplinary environment, then you will thrive in this roleWe are seeking an Administration Assistant who is available to work part time hours (Monday to Friday) across 4 days a week schedule.Key Accountabilities include (not limited to):Providing customer service, making appointments and answering enquiries from patients and medical practitionersAnswering phones, managing emails and coordination & distribution of patient reportsEnsuring accurate data entry of patient information into the patient management systemAssist in managing diariesPreserving confidentiality and privacy of all patient information and recordsProcessing patient billing and receipts including relevant Medicare, Private Health Fund and Third Party billingsProviding administrative assistance to support the day-to-day operations of the clinic.Communicating, liaising and coordinating duties with other administrative and reception staff.Reconciling end-of-day cash/EFTPOS and undertaking associated banking tasksPayment Plan management and debt recoveryWhy Join Us You'll play a key role in shaping the future of integrated healthcare in Australia. You'll join a supportive, collaborative team that is committed to delivering innovative, patient-centred care backed by world-class research and teaching. Macquarie University Health is Australia's first fully integrated academic health sciences precinct, uniting the Macquarie University Hospital and MQ Health Clinics, with the Faculty of Medicine, Health and Human Sciences. Our mission is to deliver person-centred, high-quality, academically integrated healthcare that improves patient outcomes, enhances student learning, and drives impactful research. AtMacquarie University Healthwe unite the best clinicians, with world renowned researchers and clinical educators to lead the development of health and medical education and practice in Australia.We are celebrating our 15 year anniversary. Founded to advance the tripartite missions of clinical care, learning and research, we are bold and ambitious in our pursuit of patient-centred excellence. Just 15km from Sydney's CBD and easily accessible by metro, our Wallumattagal Campus in Macquarie Park offers a vibrant and inspiring place to work—right in one of the world's greatest cities. We offer fantastic range of Employee Benefits including:Salary sacrifice options and excellent salary packaging benefits (including venue hire, meals, entertainment and novated leasing) so you have great potential to maximise your income working for usPost graduate study and ongoing education support through scholarship programsCorporate private healthcare ratesMacquarie University Childcare at a reduced staff rateExtensive Macquarie University facilities including sporting facilities, gym and poolTo ApplyTo be considered for this position, demonstrate in your resume and a 1-page cover letter that you possess:EssentialDemonstrated reception/administration or customer service experience.Demonstrated sound verbal and written communication skills and ability to build rapport and empathise with patients and families.Demonstrated commitment to a high level of customer service delivered in a professional manner at all times.Strong problem-solving skills with a proactive approach to challenges.Excellent organisational, time management and attention to detail skillsAbility to work effectively as part of a team or individually as required.DesirableExperience in a general or specialist medical practice or hospital settingCompetency in health-related software packagesRole Specific ConditionsImmunisation screeningValid Working with Children Check (Please provide your WWCC number in your application)Criminal History CheckPlease note this position is only open to Australian citizens, permanent residents and those currently residing in Australia with full working rights.General enquiries: Please contact Bill Egarchos atClosing date: Sunday, 26th October 2025 at 11:59 PMWe reserve the right to progress or decline an application prior to the application closing date.If you're already part of the Macquarie Group (MQ University, , MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job:Login to Workdayand go to the Careers App > Find Jobs.Applications Close:26/10/2025 11:59 PMA Place Where You BelongAt Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in ourDiversity, Inclusion and Belonging Framework. Learn MoreDiscover the unique career opportunities we can offer by visiting ourCareers Page.