Key Account Manager

Working at IKEA has its benefits and rewards:

• 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more

• 24/7 access to our Employee Assistance Program for health and wellbeing support

• 15% Co-worker discount

• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant

• Co-worker uniform provided

• Free Co-worker parking

• Bonus programme (where eligible)

• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)

• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information

• Position type: Permanent, full-time (Hybrid)

• Internal job title: IKEA Business Key Account Leader

• Work location: Customer Service Centre (RCMP), Tempe NSW

• Working hours: 9:00am – 5:00pm Monday to Friday, (occasional after-hours to attend events)

• Pre-employment checks: the final candidate will be required to complete a pre-employment, which includes a National Police Check and Working with Children Check (WWCC).

• Mobility: a valid driver's license is required for customer visits, trade shows and other events.

As Key Account Manager you are or have:

• Proven experience in key account management or senior business development, ideally in B2B environments.

• A track record of managing large-scale client relationships and delivering tailored solutions that drive mutual success.

• Strong commercial acumen and the ability to navigate negotiations, influence stakeholders, and close high-impact deals.

• Excellent communication and presentation skills, with the ability to engage confidently at all levels of the business.

• A collaborative spirit and the ability to work cross-functionally with internal teams to deliver outstanding results.

• Motivated by increasing customer value and thinking customer first, ensuring every solution is aligned and exceeds their vision.

ABOUT THIS WORK AREA

As a Key Account Manager, you'll be the driving force behind some of our most significant business relationships. Your responsibilities will include, but are not limited to:

• Lead the acquisition and growth of key business clients by targeting corporate sectors with office solution needs, while also building long-term partnerships across key industries such as hospitality, early childhood education & care services, residential development, and commercial real estate.

• Manage high-value client portfolios, understanding their unique needs and delivering tailored furnishing solutions that align with their vision and our brand.

• Respond to major project tenders, Request for Proposal (RFPs) with compelling, competitive proposals, collaborating with internal teams to deliver end-to-end solutions that include products, services, and design.

• Negotiate commercial terms and close deals that balance customer needs with business goals, ensuring seamless execution and ongoing satisfaction.

• Represent IKEA at trade shows and industry events, staying connected to market trends and identifying new opportunities for growth.

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

We need people like you

At IKEA, work is so much more than a job. Come join us