Customer Intake and Funding Officer

4 days ago

Fairfield Victoria, Australia Independence Australia Full time $60,000 - $80,000 per year

If you want to make a difference by having a positive impact on peoples' lives, then a career with Independence Australia Group may be for you.

About the role

We're seeking an experienced and adaptable Customer Intake and Funding Officer to join our Fairfield team. You'll play a key role in welcoming new customers, managing funding data, and ensuring a smooth onboarding experience in a period of exciting organisational growth.

  • Manage incoming enquiries via phone, email, and web from customers, carers, and service providers
  • Complete intake and onboarding processes, including verifying NDIS details and documentation
  • Prepare and maintain NDIS service agreements and schedules of supports
  • Monitor budgets, track funding usage, and ensure compliance requirements are met
  • Liaise with internal teams, transferring customers to the Business Manager for ongoing service coordination

Roster- 9am – 5pm Monday to Thursday

About you

  • You have solid NDIS knowledge and experience in customer service, intake, or funding coordination
  • You hold a Certificate IV in Individual Support, Community Services, Business Administration, or similar
  • You're a confident communicator who builds rapport easily with customers, families, and providers
  • You're adaptable to change and enjoy contributing to new systems and process improvements
  • You thrive in a collaborative team environment and value both autonomy and teamwork

Why work with us

As a valued member of our team, you have access to a range of benefits and perks to ensure you thrive at Independence Australia Group, including:

  • We pay your Superannuation fortnightly to help grow your super balance faster
  • Access salary packaging benefits to increase your take home pay by reducing your taxable income
  • Access employee discounts on thousands of personal and healthcare products, mobility aids, and equipment from our social enterprise store

Work with Purpose

We believe everyone should have the opportunity to participate in life and the community, regardless of ability. Our aim is to improve the quality of life and provide access to products, resources and encouragement that allow people to make choices to enhance their well-being and lifestyle, whether it's in their own home, local community or in our residential facilities.

Independence Australia Group includes Independence Australia, Zest Care, SASI, AQA and Possability Group. Read more about our story at

For a rewarding career where you can make a real difference and positive impact on peoples' lives, APPLY NOW.

Commitment to Diversity

Independence Australia Group is an equal opportunity employer and believe our people should reflect the diverse communities we operate in. We encourage applications from people with a disability, CALD, LGBTQIA+ and Aboriginal and Torres Strait Islander peoples to apply. If you have any questions about accessibility during recruitment or about the workplace, please contact our People Experience team on

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