Case Manager

4 days ago

Nambour, Queensland, Australia Lutheran Services Full time $77,893 - $83,545 per year

We are looking for Mental Health Case Manager

Full Time Role | Monday to Friday 8.30 – 4.30

Location: Graceville Centre, Nambour - QLD

Remuneration: $77,893 – $83,545 PA + Super+ Salary packaging + Access to Staff discounts

About Us:

Lutheran Services is a not-for-profit organisation, providing exceptional care and support to communities across Queensland for the past 90 years. We provide aged care, retirement living and home care services for older people, with community services including mental health, disability, youth and family, and domestic and family violence support. We draw on a rich Lutheran tradition of care, placing the wellbeing of our clients at the heart of everything we do. Where our people to love what they do, supporting over 6,000 people each year across more than 25 sites.

About The Role:

Located in Nambour on the Sunshine Coast, our Graceville Centre provides support to individuals living with a disability and/or mental illness. All Graceville services are conducted by working with individuals in a strength based and recovery focused framework. Graceville Centre operates seven programs that provide support to clients either on site or in their own homes. We are a growing service and regularly have internal opportunities for career growth.

As a Case Manager in the Transitional Recovery Program (TRP), you will work directly with individuals living with a mental illness, using evidence-based practices to help them increase their independence, maintain wellness, and enhance their overall quality of life.

Key Responsibilities:

  • Deliver comprehensive case management to support individuals living with a mental illness
  • Apply Evidence-Based Practice principles in the assessment, development, and implementation of person-centered support plans to achieve measurable outcomes.
  • Conduct regular reviews of client's plans, ensuring progress is monitored, documented, and adjusted according to their needs and goals.
  • Foster an empowering environment that promotes positive behaviour, skill development, learning, and independence.
  • Collaborate and communicate effectively with multidisciplinary teams, families, and community stakeholders to ensure coordinated care.
  • Maintain accurate and confidential documentation in compliance with organisational and legal standards.

About You:

The successful applicant will be a highly skilled and qualified professional with demonstrated experience in evidence-based case management and a commitment to empowering individuals living with disability and/or mental illness.

Essential Criteria:

  • Tertiary qualifications in a relevant human services, — or current enrolment in such a program.
  • Proven experience within the Community Services sector or transferable experience from a related industry demonstrating strong client-focused and evidence-based practice skills.
  • Exceptional interpersonal and communication abilities, with the capacity to build effective, respectful relationships with clients, families, and multidisciplinary teams.
  • Strong analytical and decision-making skills, with the ability to assess complex situations and implement practical, evidence-informed solutions.
  • Ability to perform effectively in a dynamic, fast-paced environment, managing competing priorities while maintaining service quality and professionalism.
  • Proficiency in Microsoft Outlook, Excel, and Word, and confidence using mobile applications to support case management and reporting requirements.
  • Must hold and maintain a valid Working with Children Check (Blue Card), NDIS Worker Screening Clearance, and a current Australian Driver's Licence.

What We Can Offer:

As a member of the Lutheran Services team, you will enjoy a great work-life balance, generous benefits, flexible arrangements and ongoing opportunities for professional development and career progression and a professional work environment in an organisation that genuinely cares and values dedication and performance

  • Excellent hourly rate
  • Learning and development opportunities, including internal supervision
  • Access to salary packaging increasing your take home pay
  • Work life balance
  • Access to discounts, such as health insurance, holiday and travel, gym membership, IT and home appliances
  • Membership to our full-service Employee Assistance Program, including professional, lifestyle and wellness support

How To Apply:

For a confidential discussion please contact Tunisia Nathan on ph or

To apply for the role, please attach a cover letter, your resume, complete the application form and the questions below. To view the position description please click here.

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