Full-Time Customer Service, Admin

4 days ago

Clyde North, Victoria, Australia BK's Learn to Swim Clyde North Full time $55,000 per year

Full-Time Customer Service, Admin & Learn to Swim Instructor

BK's Learn to Swim – Clyde North

Looking for a full-time role that's rewarding, varied, and makes a real difference?

At BK's Learn to Swim Clyde North, we're passionate about teaching kids vital water safety skills while creating an exceptional experience for families. We're looking for a motivated and enthusiastic team member to join us in a full-time position that combines customer service, administration, and teaching.

This role is perfect for someone who loves working with people, enjoys variety in their day, and is committed to learning and being the best they can be.

About the Role

As a full-time team member, your role will be a mix of:

  • Customer Service – greeting families, answering enquiries, managing bookings, and providing a friendly face at the front desk.
  • Administration – maintaining records, handling enrolments, scheduling lessons, and supporting day-to-day operations.
  • Teaching – delivering fun, safe, and engaging swim lessons to infants, toddlers, and young children.
  • Supervision & Staff Development – mentoring swim teachers, providing feedback, supporting their growth, and ensuring teaching quality is consistently high.

You'll be supported with training to deliver lessons and to learn our systems, but success in this role requires self-motivation, adaptability, and a commitment to continual growth.

About You

We're looking for someone who:

  • Loves working with children and families
  • Brings energy, reliability, and a positive attitude
  • Has strong communication and customer service skills
  • Is organised and detail-oriented
  • Is self-motivated, eager to learn, and committed to being the best in their role
  • Enjoys variety and can balance different responsibilities throughout the day

Requirements

Essential

  • Working with Children Check (or willingness to obtain)
  • AUSTSWIM or equivalent qualification (or willingness to obtain with our support)
  • Weekend availability

Desirable

  • Current CPR certification
  • Previous customer service or admin experience

Why Join BK's Learn to Swim?

  • A supportive, family-focused team environment
  • Ongoing training and development in customer service, admin, and teaching
  • A clean, private indoor facility with a warm pool designed for children
  • The opportunity to make a real difference in your community every day
  • A varied and rewarding full-time role with genuine career growth potential.

Next Steps

Shortlisted applicants will be invited to complete a video interview as the next stage of the recruitment process.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

  • Employee discount

Application Question(s):

  • Are you willing to obtain your Swimming Instructor accreditation?
  • Can you provide an example of a time when you demonstrated leadership in a previous role, and explain how you supported others to achieve a positive outcome?
  • This role requires regular afternoon and weekend work. Are you available to work these hours?
  • Shortlisted applicants will progress to a video interview. Are you comfortable participating in a video interview as the next stage of the recruitment process?
  • This full-time supervisor role combines customer service, admin, teaching, and staff development. It requires leadership, self-motivation, and a commitment to continual growth. Why are you excited to commit to developing yourself and supporting others to be their best in this role?

Licence/Certification:

  • Working with Children Check (Required)

Work Location: In person

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