IT Facilities Support Technician

MAKE IT MEANINGFUL

At Sydney Airport, the future of air travel is shaped by you.

As a team, we connect the world. More than just a hub of activity and boundless energy, we're creating a destination of amazing experiences. Like seeing wonderful moments unfold in front of you, knowing "I made that possible".

Dynamic. Fast-paced. We thrive in a place where fresh challenges land daily. Backed by positive and supportive team players and inspiring leaders, we adapt to change. Driven to grow. Owning every action. To do things better.

As smart, problem-solvers, we are always learning and growing. And that's easier to do alongside passionate experts, as we collaborate across teams readily sharing our knowledge.

Each day is a new journey, as we bring an exciting vision to life. With significant capital investment in new, improved infrastructure, there's never been a better time to expand your potential at Sydney Airport. The range of responsibilities and diverse pathways you can take on with us, are surprising.

We are SYD. United in the pride that comes with welcoming the world at Australia's premier gateway.

Job Description

About the role

As an IT Facilities Support Technician at Sydney Airport, you'll play a vital role in ensuring the seamless operation of our on-premises IT infrastructure. From managing communications rooms to coordinating with vendors and internal teams, your work will directly support our mission to be Australia's most connected and efficient international gateway.

This is a hands-on, fast-paced role where no two days are the same. You'll be part of a collaborative and supportive team within Group Operations—the largest team at SYD—working together to deliver a world-class passenger experience in a safe, secure, and dynamic environment.

In this role, you will have the opportunity to

• Maintain and monitor IT infrastructure including network hardware, cabling, UPS systems, and cooling units.
• Act as the first point of contact for communications room issues, resolving or escalating as needed.
• Coordinate installations, repairs, and decommissions with IT teams, facilities, and external vendors.
• Ensure compliance with IT policies, safety standards, and maintain accurate documentation.
• Monitor environmental conditions (temperature, humidity, power) and liaise with building management.
• Support capacity planning and contribute to continuous improvement initiatives.

About you

You're a proactive technician with a strong sense of ownership and a passion for operational excellence. You'll bring:

• Experience in IT support and/or facilities management, ideally in fast-paced environments.
• In-depth understanding of physical and cybersecurity best practices based on ISO 27001, ensuring robust protection of critical systems and controlled access to computer rooms.
• Strong problem-solving, communication, and customer service skills.
• The ability to manage multiple priorities independently and collaboratively.
• A safety-first mindset and a commitment to continuous improvement.
• Experience with IT networks and vendor management (highly regarded).
• A flexible, team-oriented approach with a focus on delivering great outcomes for passengers and stakeholders.

What we offer

To find out more about the amazing work environment here at SYD, be sure to check out the Join us section of Sydney Airport's website, where you can also see more about our flexible culture and work practices, alongside our other Employee benefits, or take a look at our LinkedIn Sydney Airport: Life page.

Make it Amazing

SYD is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including First Nations Australians, and people from culturally diverse backgrounds.