Head of Talent Acquisition and Shared Services
4 days ago
Join a complex, forward-thinking insurance organisation delivering real outcomes for individuals and communities. With a newly restructured People Experience function, a growing workforce, and a strong mandate for change, this is a rare opportunity to build a modern, unified people function in an environment that is fast-paced, values-led, and future-focused.
This organisation operates with a public purpose mindset, but with the agility and ambition of a commercial business. It's backed by a highly engaged CEO, supportive executive team, and a culture of collaboration and care.
The Opportunity
Reporting to the General Manager, People Experience and as their 2IC, this newly created role will lead the integration and transformation of Talent Acquisition and People Services into a cohesive, high-performing function that supports the entire employee lifecycle.
Your key focus areas will span recruitment transformation, people services uplift and leadership and change. You will have the support of a dedicated Project Lead to design and implement a scalable, efficient future-fit recruitment model that enables the organisation's talent strategy and builds internal capability.
In parallel, you'll lead the evolution of People Services from a transactional function to a digitally enabled, employee-centric service. This includes simplifying policies, strengthening governance, improving service delivery, and harnessing platforms like SuccessFactors and ServiceNow to enable automation, consistency, and a seamless employee experience.
As a senior leader, you'll drive complex change with high visibility across the organisation, partnering closely with a CEO and Chief People Officer who are committed to people and performance. You'll lead the cultural shift from dependency to empowered leadership, enabling a more accountable, capable, and future-ready people function.
About You
You're an experienced, people-centred leader who thrives in complexity and transformation. You're strategic by nature, operationally sharp, and not afraid to roll up your sleeves.
You'll bring:
- Proven leadership experience in Talent Acquisition, People Services, or HR Operations
- Experience leading change in a regulated environment
- Deep knowledge of recruitment models, shared services uplift, and service design
- Confidence working with executive teams, boards, and diverse stakeholders
- Strong grasp of HR systems and automation tools (e.g. SuccessFactors, PageUp, ServiceNow)
- A passion for building high-performing teams, processes, and scalable solutions
Why Join?
This is a role that will allow you to shape and lead a fit-for-purpose, future-ready people function and create impact in a socially driven, people-first organisation. You will collaborate with smart, respectful, and supportive leaders and enjoy autonomy, visibility, and the chance to leave a lasting legacy. Be part of a culture that values service, innovation, and care. You will be working in a flexible hybrid working and a collaborative team environment
Apply now or reach out for a confidential discussion with Merridy Thomas on and send your resume through to the email using the reference number
All applications will be treated with strict confidentiality.
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